Contracts
FY2024 Product Descriptions
Effective September 12th 2024
DownloadTable of Contents
Ironclad CLM
Ironclad CLM provides access to create, manage, and store contracts. CLM also automatically extracts important contract data for verification when a customer uploads contracts to their repository. Includes API access for Okta and SCIM integrations.
- The included Smart Import Uploads entitlement replenishes annually, and unused uploads will not roll over from the previous year.
- The included signature packet entitlement is a one-time offer and unused packets will not roll over from the previous year.
- The included Custom AI Clauses entitlement is fixed and the clauses may be used through the duration of the Agreement.
- eSignature providers: Docusign, Adobe Acrobat Sign, Dropbox Sign (formerly HelloSign)
- Cloud Storage: Google Drive, OneDrive, Box, DropBox, Egnyte
- SSO: SAML based single sign on
Ironclad CLM User Types
Requester Seats have the ability to:
- Create contract requests using workflow launch forms
- View, comment on, upload/download drafts, and search for contracts
- Approve contracts that they have launched
- Sign contracts
Standard Seats are for business users who interact with all aspects of the Ironclad platform, but do not make changes to admin settings or workflow configurations. In addition to the abilities of Requester Seats, they have the ability to:
- Edit contracts using Ironclad Editor, including the ability to redline documents or draft new clauses using AI Assist, powered by OpenAI
- Be designated as a workflow approver for any contracts in Workflow Designer
- Search, view, and upload contracts in the Repository and create custom Repository and Dashboard views
- Create and view reports in Insights
Administrator Seats have full access to Ironclad's platform, allowing them to control user permissions, workflow configurations, integrations, and other admin settings. In addition to the abilities of Standard Seats, they have the ability to:
- Create and maintain workflow configurations in Workflow Designer
- Manage Groups, API Access, User Management, and Integration settings
Note: For all user types, a user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Ironclad CLM Add-ons
Ironclad's Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request
- Automatically approve workflows in Ironclad based on Coupa approvals
- Automatically hold purchase order generation until a contract is executed in Ironclad
Ironclad's Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange, and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from within Salesforce using a custom Lightning Web Component and map Salesforce fields to Ironclad workflow attributes
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object
- Launch a workflow in Ironclad from a list of vendors pulled in from OneTrust
- Map specific metadata from OneTrust on the vendor that you want to include on specific workflows
- Launch a new engagement in OneTrust for that vendor
- Create a new vendor in OneTrust and prevent approvals of the contract prior to the vendor being approved in OneTrust
API Access: API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. Purchasing API Access is required for any API use beyond the basic Okta and SCIM integrations included with Ironclad CLM. API Access does not include access to Ironclad Signature API endpoints.
Additional API calls: Additional API calls beyond the standard number that comes with API Access.
Additional Smart Import Uploads: Additional Smart Import uploads beyond the annual imports that come with an Ironclad CLM subscription.
Non-production Separate Instance: Ironclad instance for non-production uses such as training and testing.
Use of Ironclad's EU data center: Ironclad's European Union data center is based in Belgium with a backup center in Germany. This data center allows EU customers to store their data locally within the EU.
Additional 1TB of Storage: Additional storage beyond the standard 1 TB amount.
- Adapt the quality and accuracy of AI results as well as improve the ability to understand any unique data and domain knowledge and context. 10 Custom AI clauses are included.
- Train and fine-tune Ironclad AI models for improved performance on customers’ most important clauses & provisions. Available to all Ironclad customers (NA & EUDC).
Ironclad Signature
- Application: When completed via the Ironclad Application (i.e. Ironclad CLM), a contract is “completed” when all signatures (acceptances) are collected and at least 1 signature (acceptance) is captured with Ironclad Signature. Note: this is only available with Ironclad CLM.
- API: When completed via the Ironclad API (i.e. Activity API, Embedded Clickwrap), a completed contract includes up to ten (10) agreed events per session per signer. An agreed event occurs when a signer checks an embedded clickwrap checkbox or a separate template is agreed to per checkbox (eg, 2 templates are linked to 1 checkbox equals 2 agreed events). Note: this is only available with the Ironclad Acceptance API Access Fee.
- API (Application programming interface) access: Activity and REST APIs that facilitate document generation and acceptance functionality programmatically. API use is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. SDKs are also available.
- Embedded Clickwrap application: A web application that supports the creation and management of documents that can be rendered natively in external systems.
- JavaScript Snippet: A code snippet that enables rendering documents natively in external systems.
- Snapshots: Configure, manage, and capture visual evidence of documents rendered in external systems.
- Legal Centers: Web pages that Ironclad generates automatically to present legal contracts. They provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. One (1) legal center on a standard domain is included.
Ironclad Public Workflows
Ironclad’s Public Workflows (Standard) facilitate self-service contract generation and presentation via a publicly hosted URL. Public Workflows are triggered by a launch form and accepted using Ironclad Signature or an integrated eSignature provider.
Ironclad Legal Centers
Legal Centers provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. Package includes:
- 1 Legal Center link
- Branding with company logo
- Standard domain (No HTML/CSS customization)
Success Plans
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 8 hours
- P2: 24 hours
- P3: 48 hours
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 6 hours
- P2: 12 hours
- P3: 24 hours
The Premier Success Plan provides you with access to success management assistance for adoption guidance during business hours as well as accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager to assist with adoption, best practices, and use-case optimization on the Ironclad platform. This includes 1:1 account and optimization reviews 2-3 times per year, in addition to an annual business review.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 2 hours
- P1: 4 hours
- P2: 12 hours
- P3: 24 hours
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring and adoption guidance.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager for ongoing 1:1 personalized and recurring planning sessions, business reviews, and joint success plans centered around strategic goals and performance metrics.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases and live chat.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 1 hour
- P1: 2 hours
- P2: 4 hours
- P3: 8 hours
For all Success Plans, the following definitions apply:
- P0 - Ironclad production issue affecting all users, including system unavailability and data integrity issues with no workaround available. Software is materially non-functional.
- P1 - Significant or ongoing interruptions of use of critical software functions with no acceptable workaround available.
- P2 - Minor or limited interruptions of use of a non-critical software function. Issue affecting some but not all users. Short-term workaround is available.
- P3 - General questions and issues pertaining to the software. Information requested about software capabilities, usability, deployment or configuration.
Effective July 12th 2024 to September 12th 2024
DownloadTable of Contents
Ironclad CLM
Ironclad CLM provides access to create, manage, and store contracts. CLM also automatically extracts important contract data for verification when a customer uploads contracts to their repository. Includes API access for Okta and SCIM integrations.
- The included Smart Import Uploads entitlement replenishes annually, and unused uploads will not roll over from the previous year.
- The included signature packet entitlement is a one-time offer and unused packets will not roll over from the previous year.
- The included Custom AI Clauses entitlement is fixed and the clauses may be used through the duration of the Agreement.
Ironclad CLM User Types
Requester Seats have the ability to:
- Create contract requests using workflow launch forms
- View, comment on, upload/download drafts, and search for contracts
- Approve contracts that they have launched
- Sign contracts
Standard Seats are for business users who interact with all aspects of the Ironclad platform, but do not make changes to admin settings or workflow configurations. In addition to the abilities of Requester Seats, they have the ability to:
- Edit contracts using Ironclad Editor, including the ability to redline documents or draft new clauses using AI Assist, powered by OpenAI
- Be designated as a workflow approver for any contracts in Workflow Designer
- Search, view, and upload contracts in the Repository and create custom Repository and Dashboard views
- Create and view reports in Insights
Administrator Seats have full access to Ironclad's platform, allowing them to control user permissions, workflow configurations, integrations, and other admin settings. In addition to the abilities of Standard Seats, they have the ability to:
- Create and maintain workflow configurations in Workflow Designer
- Manage Groups, API Access, User Management, and Integration settings
Note: For all user types, a user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Ironclad CLM Add-ons
Ironclad's Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request
- Automatically approve workflows in Ironclad based on Coupa approvals
- Automatically hold purchase order generation until a contract is executed in Ironclad
Ironclad's Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange, and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from within Salesforce using a custom Lightning Web Component and map Salesforce fields to Ironclad workflow attributes
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object
- Launch a workflow in Ironclad from a list of vendors pulled in from OneTrust
- Map specific metadata from OneTrust on the vendor that you want to include on specific workflows
- Launch a new engagement in OneTrust for that vendor
- Create a new vendor in OneTrust and prevent approvals of the contract prior to the vendor being approved in OneTrust
API Access: API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. Purchasing API Access is required for any API use beyond the basic Okta and SCIM integrations included with Ironclad CLM. API Access does not include access to Ironclad Signature API endpoints.
Additional API calls: Additional API calls beyond the standard number that comes with API Access.
Additional Smart Import Uploads: Additional Smart Import uploads beyond the annual imports that come with an Ironclad CLM subscription.
Non-production Separate Instance: Ironclad instance for non-production uses such as training and testing.
Use of Ironclad's EU data center: Ironclad's European Union data center is based in Belgium with a backup center in Germany. This data center allows EU customers to store their data locally within the EU.
Additional 1TB of Storage: Additional storage beyond the standard 1 TB amount.
- Adapt the quality and accuracy of AI results as well as improve the ability to understand any unique data and domain knowledge and context. 10 Custom AI clauses are included.
- Train and fine-tune Ironclad AI models for improved performance on customers’ most important clauses & provisions. Available to all Ironclad customers (NA & EUDC).
Ironclad Signature
- Application: When completed via the Ironclad Application (i.e. Ironclad CLM), a contract is “completed” when all signatures (acceptances) are collected and at least 1 signature (acceptance) is captured with Ironclad Signature. Note: this is only available with Ironclad CLM.
- API: When completed via the Ironclad API (i.e. Activity API, Embedded Clickwrap), a completed contract includes up to ten (10) agreed events per session per signer. An agreed event occurs when a signer checks an embedded clickwrap checkbox or a separate template is agreed to per checkbox (eg, 2 templates are linked to 1 checkbox equals 2 agreed events). Note: this is only available with the Ironclad Acceptance API Access Fee.
- API (Application programming interface) access: Activity and REST APIs that facilitate document generation and acceptance functionality programmatically. API use is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. SDKs are also available.
- Embedded Clickwrap application: A web application that supports the creation and management of documents that can be rendered natively in external systems.
- JavaScript Snippet: A code snippet that enables rendering documents natively in external systems.
- Snapshots: Configure, manage, and capture visual evidence of documents rendered in external systems.
- Legal Centers: Web pages that Ironclad generates automatically to present legal contracts. They provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. One (1) legal center on a standard domain is included.
Ironclad Public Workflows
Ironclad’s Public Workflows (Standard) facilitate self-service contract generation and presentation via a publicly hosted URL. Public Workflows are triggered by a launch form and accepted using Ironclad Signature or an integrated eSignature provider.
Ironclad Legal Centers
Legal Centers provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. Package includes:
- 1 Legal Center link
- Branding with company logo
- Standard domain (No HTML/CSS customization)
Success Plans
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 8 hours
- P2: 24 hours
- P3: 48 hours
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 6 hours
- P2: 12 hours
- P3: 24 hours
The Premier Success Plan provides you with access to success management assistance for adoption guidance during business hours as well as accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager to assist with adoption, best practices, and use-case optimization on the Ironclad platform. This includes 1:1 account and optimization reviews 2-3 times per year, in addition to an annual business review.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 2 hours
- P1: 4 hours
- P2: 12 hours
- P3: 24 hours
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring and adoption guidance.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager for ongoing 1:1 personalized and recurring planning sessions, business reviews, and joint success plans centered around strategic goals and performance metrics.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases and live chat.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 1 hour
- P1: 2 hours
- P2: 4 hours
- P3: 8 hours
For all Success Plans, the following definitions apply:
- P0 - Ironclad production issue affecting all users, including system unavailability and data integrity issues with no workaround available. Software is materially non-functional.
- P1 - Significant or ongoing interruptions of use of critical software functions with no acceptable workaround available.
- P2 - Minor or limited interruptions of use of a non-critical software function. Issue affecting some but not all users. Short-term workaround is available.
- P3 - General questions and issues pertaining to the software. Information requested about software capabilities, usability, deployment or configuration.
Effective July 10th 2024 to July 12th 2024
DownloadTable of Contents
Ironclad CLM
Ironclad CLM provides access to create, manage, and store contracts. CLM also automatically extracts important contract data for verification when a customer uploads contracts to their repository. Includes API access for Okta and SCIM integrations.
- The included Smart Import Uploads entitlement replenishes annually, and unused uploads will not roll over from the previous year.
- The included signature packet entitlement is a one-time offer and unused packets will not roll over from the previous year.
- The included Custom AI Clauses entitlement is fixed and the clauses may be used through the duration of the Agreement.
Ironclad CLM User Types
Requester Seats have the ability to:
- Create contract requests using workflow launch forms
- View, comment on, upload/download drafts, and search for contracts
- Approve contracts that they have launched
- Sign contracts
Standard Seats are for business users who interact with all aspects of the Ironclad platform, but do not make changes to admin settings or workflow configurations. In addition to the abilities of Requester Seats, they have the ability to:
- Edit contracts using Ironclad Editor, including the ability to redline documents or draft new clauses using AI Assist, powered by OpenAI
- Be designated as a workflow approver for any contracts in Workflow Designer
- Search, view, and upload contracts in the Repository and create custom Repository and Dashboard views
- Create and view reports in Insights
Administrator Seats have full access to Ironclad's platform, allowing them to control user permissions, workflow configurations, integrations, and other admin settings. In addition to the abilities of Standard Seats, they have the ability to:
- Create and maintain workflow configurations in Workflow Designer
- Manage Groups, API Access, User Management, and Integration settings
Note: For all user types, a user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Ironclad CLM Add-ons
Ironclad's Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request
- Automatically approve workflows in Ironclad based on Coupa approvals
- Automatically hold purchase order generation until a contract is executed in Ironclad
Ironclad's Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange, and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from within Salesforce using a custom Lightning Web Component and map Salesforce fields to Ironclad workflow attributes
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object
- Launch a workflow in Ironclad from a list of vendors pulled in from OneTrust
- Map specific metadata from OneTrust on the vendor that you want to include on specific workflows
- Launch a new engagement in OneTrust for that vendor
- Create a new vendor in OneTrust and prevent approvals of the contract prior to the vendor being approved in OneTrust
API Access: API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. Purchasing API Access is required for any API use beyond the basic Okta and SCIM integrations included with Ironclad CLM. API Access does not include access to Ironclad Signature API endpoints.
Additional API calls: Additional API calls beyond the standard number that comes with API Access.
Additional Smart Import Uploads: Additional Smart Import uploads beyond the annual imports that come with an Ironclad CLM subscription.
Non-production Separate Instance: Ironclad instance for non-production uses such as training and testing.
Use of Ironclad's EU data center: Ironclad's European Union data center is based in Belgium with a backup center in Germany. This data center allows EU customers to store their data locally within the EU.
Additional 1TB of Storage: Additional storage beyond the standard 1 TB amount.
- Adapt the quality and accuracy of AI results as well as improve the ability to understand any unique data and domain knowledge and context. 10 Custom AI clauses are included.
- Train and fine-tune Ironclad AI models for improved performance on customers’ most important clauses & provisions. Available to all Ironclad customers (NA & EUDC).
Ironclad Signature
- Application: When completed via the Ironclad Application (i.e. Ironclad CLM), a contract is “completed” when all signatures (acceptances) are collected and at least 1 signature (acceptance) is captured with Ironclad Signature. Note: this is only available with Ironclad CLM.
- API: When completed via the Ironclad API (i.e. Activity API, Embedded Clickwrap), a completed contract includes up to ten (10) agreed events per session per signer. An agreed event occurs when a signer checks an embedded clickwrap checkbox or a separate template is agreed to per checkbox (eg, 2 templates are linked to 1 checkbox equals 2 agreed events). Note: this is only available with the Ironclad Acceptance API Access Fee.
- API (Application programming interface) access: Activity and REST APIs that facilitate document generation and acceptance functionality programmatically. API use is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. SDKs are also available.
- Embedded Clickwrap application: A web application that supports the creation and management of documents that can be rendered natively in external systems.
- JavaScript Snippet: A code snippet that enables rendering documents natively in external systems.
- Snapshots: Configure, manage, and capture visual evidence of documents rendered in external systems.
- Legal Centers: Web pages that Ironclad generates automatically to present legal contracts. They provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. One (1) legal center on a standard domain is included.
Ironclad Public Workflows
Ironclad’s Public Workflows (Standard) facilitate self-service contract generation and presentation via a publicly hosted URL. Public Workflows are triggered by a launch form and accepted using Ironclad Signature or an integrated eSignature provider.
Ironclad Legal Centers
Legal Centers provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. Package includes:
- 1 Legal Center link
- Branding with company logo
- Standard domain (No HTML/CSS customization)
Success Plans
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 8 hours
- P2: 24 hours
- P3: 48 hours
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 6 hours
- P2: 12 hours
- P3: 24 hours
The Premier Success Plan provides you with access to success management assistance for adoption guidance during business hours as well as accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager to assist with adoption, best practices, and use-case optimization on the Ironclad platform. This includes 1:1 account and optimization reviews 2-3 times per year, in addition to an annual business review.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 2 hours
- P1: 4 hours
- P2: 12 hours
- P3: 24 hours
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring and adoption guidance.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager for ongoing 1:1 personalized and recurring planning sessions, business reviews, and joint success plans centered around strategic goals and performance metrics.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases and live chat.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 1 hour
- P1: 2 hours
- P2: 4 hours
- P3: 8 hours
For all Success Plans, the following definitions apply:
- P0 - Ironclad production issue affecting all users, including system unavailability and data integrity issues with no workaround available. Software is materially non-functional.
- P1 - Significant or ongoing interruptions of use of critical software functions with no acceptable workaround available.
- P2 - Minor or limited interruptions of use of a non-critical software function. Issue affecting some but not all users. Short-term workaround is available.
- P3 - General questions and issues pertaining to the software. Information requested about software capabilities, usability, deployment or configuration.
Effective May 17th 2024 to July 10th 2024
DownloadTable of Contents
Ironclad CLM
Ironclad CLM provides access to create, manage, and store contracts. CLM also automatically extracts important contract data for verification when a customer uploads contracts to their repository. Includes API access for Okta and SCIM integrations.
- The Smart Import Uploads entitlement resets each year and unused uploads do not roll over from the previous year.
- The signature packet entitlement is conferred per paid subscription.
- The Custom AI Clauses entitlement is conferred per paid subscription.
Ironclad CLM User Types
Requester Seats have the ability to:
- Create contract requests using workflow launch forms
- View, comment on, upload/download drafts, and search for contracts
- Approve contracts that they have launched
- Sign contracts
Standard Seats are for business users who interact with all aspects of the Ironclad platform, but do not make changes to admin settings or workflow configurations. In addition to the abilities of Requester Seats, they have the ability to:
- Edit contracts using Ironclad Editor, including the ability to redline documents or draft new clauses using AI Assist, powered by OpenAI
- Be designated as a workflow approver for any contracts in Workflow Designer
- Search, view, and upload contracts in the Repository and create custom Repository and Dashboard views
- Create and view reports in Insights
Administrator Seats have full access to Ironclad's platform, allowing them to control user permissions, workflow configurations, integrations, and other admin settings. In addition to the abilities of Standard Seats, they have the ability to:
- Create and maintain workflow configurations in Workflow Designer
- Manage Groups, API Access, User Management, and Integration settings
Note: For all user types, a user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Ironclad CLM Add-ons
Ironclad's Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request
- Automatically approve workflows in Ironclad based on Coupa approvals
- Automatically hold purchase order generation until a contract is executed in Ironclad
Ironclad's Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange, and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from within Salesforce using a custom Lightning Web Component and map Salesforce fields to Ironclad workflow attributes
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object
- Launch a workflow in Ironclad from a list of vendors pulled in from OneTrust
- Map specific metadata from OneTrust on the vendor that you want to include on specific workflows
- Launch a new engagement in OneTrust for that vendor
- Create a new vendor in OneTrust and prevent approvals of the contract prior to the vendor being approved in OneTrust
API Access: API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. Purchasing API Access is required for any API use beyond the basic Okta and SCIM integrations included with Ironclad CLM. API Access does not include access to Ironclad Signature API endpoints.
Additional API calls: Additional API calls beyond the standard number that comes with API Access.
Additional Smart Import Uploads: Additional Smart Import uploads beyond the annual imports that come with an Ironclad CLM subscription.
Non-production Separate Instance: Ironclad instance for non-production uses such as training and testing.
Use of Ironclad's EU data center: Ironclad's European Union data center is based in Belgium with a backup center in Germany. This data center allows EU customers to store their data locally within the EU.
Additional 1TB of Storage: Additional storage beyond the standard 1 TB amount.
- Adapt the quality and accuracy of AI results as well as improve the ability to understand any unique data and domain knowledge and context. 10 Custom AI clauses are included.
- Train and fine-tune Ironclad AI models for improved performance on customers’ most important clauses & provisions. Available to all Ironclad customers (NA & EUDC).
Ironclad Signature
- Application: When completed via the Ironclad Application (i.e. Ironclad CLM), a contract is “completed” when all signatures (acceptances) are collected and at least 1 signature (acceptance) is captured with Ironclad Signature. Note: this is only available with Ironclad CLM.
- API: When completed via the Ironclad API (i.e. Activity API, Embedded Clickwrap), a completed contract includes up to ten (10) agreed events per session per signer. An agreed event occurs when a signer checks an embedded clickwrap checkbox or a separate template is agreed to per checkbox (eg, 2 templates are linked to 1 checkbox equals 2 agreed events). Note: this is only available with the Ironclad Acceptance API Access Fee.
- API (Application programming interface) access: Activity and REST APIs that facilitate document generation and acceptance functionality programmatically. API use is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. SDKs are also available.
- Embedded Clickwrap application: A web application that supports the creation and management of documents that can be rendered natively in external systems.
- JavaScript Snippet: A code snippet that enables rendering documents natively in external systems.
- Snapshots: Configure, manage, and capture visual evidence of documents rendered in external systems.
- Legal Centers: Web pages that Ironclad generates automatically to present legal contracts. They provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. One (1) legal center on a standard domain is included.
Ironclad Public Workflows
Ironclad’s Public Workflows (Standard) facilitate self-service contract generation and presentation via a publicly hosted URL. Public Workflows are triggered by a launch form and accepted using Ironclad Signature or an integrated eSignature provider.
Ironclad Legal Centers
Legal Centers provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. Package includes:
- 1 Legal Center link
- Branding with company logo
- Standard domain (No HTML/CSS customization)
Success Plans
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 8 hours
- P2: 24 hours
- P3: 48 hours
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 6 hours
- P2: 12 hours
- P3: 24 hours
The Premier Success Plan provides you with access to success management assistance for adoption guidance during business hours as well as accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager to assist with adoption, best practices, and use-case optimization on the Ironclad platform. This includes 1:1 account and optimization reviews 2-3 times per year, in addition to an annual business review.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 2 hours
- P1: 4 hours
- P2: 12 hours
- P3: 24 hours
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring and adoption guidance.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager for ongoing 1:1 personalized and recurring planning sessions, business reviews, and joint success plans centered around strategic goals and performance metrics.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases and live chat.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 1 hour
- P1: 2 hours
- P2: 4 hours
- P3: 8 hours
For all Success Plans, the following definitions apply:
- P0 - Ironclad production issue affecting all users, including system unavailability and data integrity issues with no workaround available. Software is materially non-functional.
- P1 - Significant or ongoing interruptions of use of critical software functions with no acceptable workaround available.
- P2 - Minor or limited interruptions of use of a non-critical software function. Issue affecting some but not all users. Short-term workaround is available.
- P3 - General questions and issues pertaining to the software. Information requested about software capabilities, usability, deployment or configuration.
Effective March 12th 2024 to May 17th 2024
DownloadTable of Contents
Ironclad CLM
Ironclad CLM provides access to create, manage, and store contracts. CLM also automatically extracts important contract data for verification when a customer uploads contracts to their repository. Includes API access for Okta and SCIM integrations.
- The Smart Import Uploads entitlement resets each year and unused uploads do not roll over from the previous year.
- The signature packet entitlement is conferred per paid subscription.
- The Custom AI Clauses entitlement is conferred per paid subscription.
Ironclad CLM User Types
Requester Seats have the ability to:
- Create contract requests using workflow launch forms
- View, comment on, upload/download drafts, and search for contracts
- Approve contracts that they have launched
- Sign contracts
Standard Seats are for business users who interact with all aspects of the Ironclad platform, but do not make changes to admin settings or workflow configurations. In addition to the abilities of Requester Seats, they have the ability to:
- Edit contracts using Ironclad Editor, including the ability to redline documents or draft new clauses using AI Assist, powered by OpenAI
- Be designated as a workflow approver for any contracts in Workflow Designer
- Search, view, and upload contracts in the Repository and create custom Repository and Dashboard views
- Create and view reports in Insights
Administrator Seats have full access to Ironclad's platform, allowing them to control user permissions, workflow configurations, integrations, and other admin settings. In addition to the abilities of Standard Seats, they have the ability to:
- Create and maintain workflow configurations in Workflow Designer
- Manage Groups, API Access, User Management, and Integration settings
Note: For all user types, a user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Ironclad CLM Add-ons
Ironclad's Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request
- Automatically approve workflows in Ironclad based on Coupa approvals
- Automatically hold purchase order generation until a contract is executed in Ironclad
Ironclad's Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange, and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from within Salesforce using a custom Lightning Web Component and map Salesforce fields to Ironclad workflow attributes
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object
- Launch a workflow in Ironclad from a list of vendors pulled in from OneTrust
- Map specific metadata from OneTrust on the vendor that you want to include on specific workflows
- Launch a new engagement in OneTrust for that vendor
- Create a new vendor in OneTrust and prevent approvals of the contract prior to the vendor being approved in OneTrust
API Access: API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. Purchasing API Access is required for any API use beyond the basic Okta and SCIM integrations included with Ironclad CLM. API Access does not include access to Ironclad Clickwrap API endpoints.
Additional API calls: Additional API calls beyond the standard number that comes with API Access.
Additional Smart Import Uploads: Additional Smart Import uploads beyond the annual imports that come with an Ironclad CLM subscription.
Non-production Separate Instance: Ironclad instance for non-production uses such as training and testing.
Use of Ironclad's EU data center: Ironclad's European Union data center is based in Belgium with a backup center in Germany. This data center allows EU customers to store their data locally within the EU.
Additional 1TB of Storage: Additional storage beyond the standard 1 TB amount.
- Adapt the quality and accuracy of AI results as well as improve the ability to understand any unique data and domain knowledge and context. 10 Custom AI clauses are included.
- Train and fine-tune Ironclad AI models for improved performance on customers’ most important clauses & provisions. Available to all Ironclad customers (NA & EUDC).
Ironclad Public Workflows
Ironclad’s Public Workflows (Standard) facilitate self-service contract generation and presentation via a publicly hosted URL. Public Workflows are triggered by a launch form and accepted using Ironclad Signature or an integrated eSignature provider.
Ironclad Legal Centers
Legal Centers provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. Package includes:
- 1 Legal Center link
- Branding with company logo
- Standard domain (No HTML/CSS customization)
Ironclad Clickwrap
Ironclad Clickwrap editions vary in features offered and may include access to some or all of the following:
- Embedded Contracts: Your license will include access to embedded contracts
- API (Application programming interface): Ironclad Clickwrap provides activity and REST APIs for customers to access clickwrap functionalities programmatically. API use is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here.
- JavaScript Snippet: The code snippet to be embedded on the customer website to display clickwrap agreements
- SDK (Software development kit): SDKs are wrapper for customers to access Ironclad Clickwrap APIs in their programming languages
- Snapshots: Snapshots allows users to configure, manage, and capture visual evidence of the clickwrap acceptance records
- Legal Centers: Web pages that Ironclad Clickwrap generates automatically to present your legal contracts
- Public Workflows: Self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider
- Static Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that have no dynamic fields or conditions in the contract
- Dynamic Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that do have dynamic fields or conditions in the contract
Higher tier packages also include features like additional API access, dynamic and multi-language clickwrap agreements, custom branding and domains, Snapshot automation, developer sandboxes, and more.
Additional entitlements can be purchased, and are outlined in the section “Ironclad Clickwrap Add-Ons”.
Ironclad Clickwrap Add-ons
Additional Static Clickwrap records provide additional Static Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Additional Dynamic Clickwrap records provide additional Dynamic Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Custom Service Level Agreement provides customers on Ironclad Clickwrap Professional and Enterprise a guaranteed level of system availability.
Success Plans
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 8 hours
- P2: 24 hours
- P3: 48 hours
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 6 hours
- P2: 12 hours
- P3: 24 hours
The Premier Success Plan provides you with access to success management assistance for adoption guidance during business hours as well as accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager to assist with adoption, best practices, and use-case optimization on the Ironclad platform. This includes 1:1 account and optimization reviews 2-3 times per year, in addition to an annual business review.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 2 hours
- P1: 4 hours
- P2: 12 hours
- P3: 24 hours
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring and adoption guidance.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager for ongoing 1:1 personalized and recurring planning sessions, business reviews, and joint success plans centered around strategic goals and performance metrics.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases and live chat.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 1 hour
- P1: 2 hours
- P2: 4 hours
- P3: 8 hours
For all Success Plans, the following definitions apply:
- P0 - Ironclad production issue affecting all users, including system unavailability and data integrity issues with no workaround available. Software is materially non-functional.
- P1 - Significant or ongoing interruptions of use of critical software functions with no acceptable workaround available.
- P2 - Minor or limited interruptions of use of a non-critical software function. Issue affecting some but not all users. Short-term workaround is available.
- P3 - General questions and issues pertaining to the software. Information requested about software capabilities, usability, deployment or configuration.
Effective March 9th 2024 to March 12th 2024
DownloadTable of Contents
Ironclad CLM
Ironclad CLM provides access to create, manage, and store contracts. CLM also automatically extracts important contract data for verification when a customer uploads contracts to their repository. Includes API access for Okta and SCIM integrations.
- The Smart Import Uploads entitlement resets each year and unused uploads do not roll over from the previous year.
- The signature packet entitlement is conferred per paid subscription.
- The Custom AI Clauses entitlement is conferred per paid subscription.
Ironclad CLM User Types
Requester Seats have the ability to:
- Create contract requests using workflow launch forms
- View, comment on, upload/download drafts, and search for contracts
- Approve contracts that they have launched
- Sign contracts
Standard Seats are for business users who interact with all aspects of the Ironclad platform, but do not make changes to admin settings or workflow configurations. In addition to the abilities of Requester Seats, they have the ability to:
- Edit contracts using Ironclad Editor, including the ability to redline documents or draft new clauses using AI Assist, powered by OpenAI
- Be designated as a workflow approver for any contracts in Workflow Designer
- Search, view, and upload contracts in the Repository and create custom Repository and Dashboard views
- Create and view reports in Insights
Administrator Seats have full access to Ironclad's platform, allowing them to control user permissions, workflow configurations, integrations, and other admin settings. In addition to the abilities of Standard Seats, they have the ability to:
- Create and maintain workflow configurations in Workflow Designer
- Manage Groups, API Access, User Management, and Integration settings
Note: For all user types, a user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Ironclad CLM Add-ons
Ironclad's Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request
- Automatically approve workflows in Ironclad based on Coupa approvals
- Automatically hold purchase order generation until a contract is executed in Ironclad
Ironclad's Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange, and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from within Salesforce using a custom Lightning Web Component and map Salesforce fields to Ironclad workflow attributes
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object
- Launch a workflow in Ironclad from a list of vendors pulled in from OneTrust
- Map specific metadata from OneTrust on the vendor that you want to include on specific workflows
- Launch a new engagement in OneTrust for that vendor
- Create a new vendor in OneTrust and prevent approvals of the contract prior to the vendor being approved in OneTrust
API Access: API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. Purchasing API Access is required for any API use beyond the basic Okta and SCIM integrations included with Ironclad CLM. API Access does not include access to Ironclad Clickwrap API endpoints.
Additional API calls: Additional API calls beyond the standard number that comes with API Access.
Additional Smart Import Uploads: Additional Smart Import uploads beyond the annual imports that come with an Ironclad CLM subscription.
Non-production Separate Instance: Ironclad instance for non-production uses such as training and testing.
Use of Ironclad's EU data center: Ironclad's European Union data center is based in Belgium with a backup center in Germany. This data center allows EU customers to store their data locally within the EU.
Additional 1TB of Storage: Additional storage beyond the standard 1 TB amount.
- Adapt the quality and accuracy of AI results as well as improve the ability to understand any unique data and domain knowledge and context. 10 Custom AI clauses are included.
- Train and fine-tune Ironclad AI models for improved performance on customers’ most important clauses & provisions. Available to all Ironclad customers (NA & EUDC).
Ironclad Public Workflows
Ironclad's Public Workflows subscription include self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept (CTA) or an integration with an esignature provider. Ironclad’s Public Workflows subscription includes 1,200 completed CTAs and 2 Administrator Seats, which give users full access to Ironclad's platform, allowing them to control the user permissions, workflow configurations, integrations, and other settings needed to set up and maintain public workflows.
Ironclad Public Workflow Add-ons
Additional Click-to-Accepts: Additional CTAs beyond the annual CTAs that come with your Public Workflow package.
Ironclad Legal Centers
Legal Centers provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. Package includes:
- 1 Legal Center link
- Branding with company logo
- Standard domain (No HTML/CSS customization)
Ironclad Clickwrap
Ironclad Clickwrap editions vary in features offered and may include access to some or all of the following:
- Embedded Contracts: Your license will include access to embedded contracts
- API (Application programming interface): Ironclad Clickwrap provides activity and REST APIs for customers to access clickwrap functionalities programmatically. API use is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here.
- JavaScript Snippet: The code snippet to be embedded on the customer website to display clickwrap agreements
- SDK (Software development kit): SDKs are wrapper for customers to access Ironclad Clickwrap APIs in their programming languages
- Snapshots: Snapshots allows users to configure, manage, and capture visual evidence of the clickwrap acceptance records
- Legal Centers: Web pages that Ironclad Clickwrap generates automatically to present your legal contracts
- Public Workflows: Self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider
- Static Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that have no dynamic fields or conditions in the contract
- Dynamic Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that do have dynamic fields or conditions in the contract
Higher tier packages also include features like additional API access, dynamic and multi-language clickwrap agreements, custom branding and domains, Snapshot automation, developer sandboxes, and more.
Additional entitlements can be purchased, and are outlined in the section “Ironclad Clickwrap Add-Ons”.
Ironclad Clickwrap Add-ons
Additional Static Clickwrap records provide additional Static Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Additional Dynamic Clickwrap records provide additional Dynamic Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Custom Service Level Agreement provides customers on Ironclad Clickwrap Professional and Enterprise a guaranteed level of system availability.
Success Plans
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 8 hours
- P2: 24 hours
- P3: 48 hours
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 6 hours
- P2: 12 hours
- P3: 24 hours
The Premier Success Plan provides you with access to success management assistance for adoption guidance during business hours as well as accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager to assist with adoption, best practices, and use-case optimization on the Ironclad platform. This includes 1:1 account and optimization reviews 2-3 times per year, in addition to an annual business review.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 2 hours
- P1: 4 hours
- P2: 12 hours
- P3: 24 hours
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring and adoption guidance.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager for ongoing 1:1 personalized and recurring planning sessions, business reviews, and joint success plans centered around strategic goals and performance metrics.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases and live chat.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 1 hour
- P1: 2 hours
- P2: 4 hours
- P3: 8 hours
For all Success Plans, the following definitions apply:
- P0 - Ironclad production issue affecting all users, including system unavailability and data integrity issues with no workaround available. Software is materially non-functional.
- P1 - Significant or ongoing interruptions of use of critical software functions with no acceptable workaround available.
- P2 - Minor or limited interruptions of use of a non-critical software function. Issue affecting some but not all users. Short-term workaround is available.
- P3 - General questions and issues pertaining to the software. Information requested about software capabilities, usability, deployment or configuration.
Effective February 6th 2024 to March 9th 2024
DownloadTable of Contents
Ironclad CLM
Ironclad CLM provides access to create, manage, and store contracts. CLM also automatically extracts important contract data for verification when a customer uploads contracts to their repository. Includes API access for Okta and SCIM integrations.
Ironclad CLM User Types
Requester Seats have the ability to:
- Create contract requests using workflow launch forms
- View, comment on, upload/download drafts, and search for contracts
- Approve contracts that they have launched
- Sign contracts
Standard Seats are for business users who interact with all aspects of the Ironclad platform, but do not make changes to admin settings or workflow configurations. In addition to the abilities of Requester Seats, they have the ability to:
- Edit contracts using Ironclad Editor, including the ability to redline documents or draft new clauses using AI Assist, powered by OpenAI
- Be designated as a workflow approver for any contracts in Workflow Designer
- Search, view, and upload contracts in the Repository and create custom Repository and Dashboard views
- Create and view reports in Insights
Administrator Seats have full access to Ironclad's platform, allowing them to control user permissions, workflow configurations, integrations, and other admin settings. In addition to the abilities of Standard Seats, they have the ability to:
- Create and maintain workflow configurations in Workflow Designer
- Manage Groups, API Access, User Management, and Integration settings
Note: For all user types, a user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Ironclad CLM Add-ons
Ironclad's Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request
- Automatically approve workflows in Ironclad based on Coupa approvals
- Automatically hold purchase order generation until a contract is executed in Ironclad
Ironclad's Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange, and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from within Salesforce using a custom Lightning Web Component and map Salesforce fields to Ironclad workflow attributes
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object
- Launch a workflow in Ironclad from a list of vendors pulled in from OneTrust
- Map specific metadata from OneTrust on the vendor that you want to include on specific workflows
- Launch a new engagement in OneTrust for that vendor
- Create a new vendor in OneTrust and prevent approvals of the contract prior to the vendor being approved in OneTrust
API Access: API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. Purchasing API Access is required for any API use beyond the basic Okta and SCIM integrations included with Ironclad CLM. API Access does not include access to Ironclad Clickwrap API endpoints.
Additional API calls: Additional API calls beyond the standard number that comes with API Access.
Additional Smart Import Uploads: Additional Smart Import uploads beyond the annual imports that come with an Ironclad CLM subscription.
Non-production Separate Instance: Ironclad instance for non-production uses such as training and testing.
Use of Ironclad's EU data center: Ironclad's European Union data center is based in Belgium with a backup center in Germany. This data center allows EU customers to store their data locally within the EU.
Additional 1TB of Storage: Additional storage beyond the standard 1 TB amount.
- Adapt the quality and accuracy of AI results as well as improve the ability to understand any unique data and domain knowledge and context. 10 Custom AI clauses are included.
- Train and fine-tune Ironclad AI models for improved performance on customers’ most important clauses & provisions. Available to all Ironclad customers (NA & EUDC).
Ironclad Public Workflows
Ironclad's Public Workflows subscription include self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept (CTA) or an integration with an esignature provider. Ironclad’s Public Workflows subscription includes 1,200 completed CTAs and 2 Administrator Seats, which give users full access to Ironclad's platform, allowing them to control the user permissions, workflow configurations, integrations, and other settings needed to set up and maintain public workflows.
Ironclad Public Workflow Add-ons
Additional Click-to-Accepts: Additional CTAs beyond the annual CTAs that come with your Public Workflow package.
Ironclad Legal Centers
Legal Centers provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. Package includes:
- 1 Legal Center link
- Branding with company logo
- Standard domain (No HTML/CSS customization)
Ironclad Clickwrap
Ironclad Clickwrap editions vary in features offered and may include access to some or all of the following:
- Embedded Contracts: Your license will include access to embedded contracts
- API (Application programming interface): Ironclad Clickwrap provides activity and REST APIs for customers to access clickwrap functionalities programmatically. API use is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here.
- JavaScript Snippet: The code snippet to be embedded on the customer website to display clickwrap agreements
- SDK (Software development kit): SDKs are wrapper for customers to access Ironclad Clickwrap APIs in their programming languages
- Snapshots: Snapshots allows users to configure, manage, and capture visual evidence of the clickwrap acceptance records
- Legal Centers: Web pages that Ironclad Clickwrap generates automatically to present your legal contracts
- Public Workflows: Self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider
- Static Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that have no dynamic fields or conditions in the contract
- Dynamic Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that do have dynamic fields or conditions in the contract
Higher tier packages also include features like additional API access, dynamic and multi-language clickwrap agreements, custom branding and domains, Snapshot automation, developer sandboxes, and more.
Additional entitlements can be purchased, and are outlined in the section “Ironclad Clickwrap Add-Ons”.
Ironclad Clickwrap Add-ons
Additional Static Clickwrap records provide additional Static Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Additional Dynamic Clickwrap records provide additional Dynamic Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Custom Service Level Agreement provides customers on Ironclad Clickwrap Professional and Enterprise a guaranteed level of system availability.
Success Plans
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 8 hours
- P2: 24 hours
- P3: 48 hours
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 6 hours
- P2: 12 hours
- P3: 24 hours
The Premier Success Plan provides you with access to success management assistance for adoption guidance during business hours as well as accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager to assist with adoption, best practices, and use-case optimization on the Ironclad platform. This includes 1:1 account and optimization reviews 2-3 times per year, in addition to an annual business review.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 2 hours
- P1: 4 hours
- P2: 12 hours
- P3: 24 hours
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring and adoption guidance.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager for ongoing 1:1 personalized and recurring planning sessions, business reviews, and joint success plans centered around strategic goals and performance metrics.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases and live chat.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 1 hour
- P1: 2 hours
- P2: 4 hours
- P3: 8 hours
For all Success Plans, the following definitions apply:
- P0 - Ironclad production issue affecting all users, including system unavailability and data integrity issues with no workaround available. Software is materially non-functional.
- P1 - Significant or ongoing interruptions of use of critical software functions with no acceptable workaround available.
- P2 - Minor or limited interruptions of use of a non-critical software function. Issue affecting some but not all users. Short-term workaround is available.
- P3 - General questions and issues pertaining to the software. Information requested about software capabilities, usability, deployment or configuration.
Effective January 5th 2024 to February 6th 2024
DownloadTable of Contents
Ironclad CLM
Ironclad CLM provides access to create, manage, and store contracts. CLM also automatically extracts important contract data for verification when a customer uploads contracts to their repository. Includes API access for Okta and SCIM integrations.
Ironclad CLM User Types
Requester Seats have the ability to:
- Create contract requests using workflow launch forms
- View, comment on, upload/download drafts, and search for contracts
- Approve contracts that they have launched
- Sign contracts
Standard Seats are for business users who interact with all aspects of the Ironclad platform, but do not make changes to admin settings or workflow configurations. In addition to the abilities of Requester Seats, they have the ability to:
- Edit contracts using Ironclad Editor, including the ability to redline documents or draft new clauses using AI Assist, powered by OpenAI
- Be designated as a workflow approver for any contracts in Workflow Designer
- Search, view, and upload contracts in the Repository and create custom Repository and Dashboard views
- Create and view reports in Insights
Administrator Seats have full access to Ironclad's platform, allowing them to control user permissions, workflow configurations, integrations, and other admin settings. In addition to the abilities of Standard Seats, they have the ability to:
- Create and maintain workflow configurations in Workflow Designer
- Manage Groups, API Access, User Management, and Integration settings
Note: For all user types, a user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Ironclad CLM Add-ons
Ironclad's Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request
- Automatically approve workflows in Ironclad based on Coupa approvals
- Automatically hold purchase order generation until a contract is executed in Ironclad
Ironclad's Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange, and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from within Salesforce using a custom Lightning Web Component and map Salesforce fields to Ironclad workflow attributes
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object
- Launch a workflow in Ironclad from a list of vendors pulled in from OneTrust
- Map specific metadata from OneTrust on the vendor that you want to include on specific workflows
- Launch a new engagement in OneTrust for that vendor
- Create a new vendor in OneTrust and prevent approvals of the contract prior to the vendor being approved in OneTrust
API Access: API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. Purchasing API Access is required for any API use beyond the basic Okta and SCIM integrations included with Ironclad CLM. API Access does not include access to Ironclad Clickwrap API endpoints.
Additional API calls: Additional API calls beyond the standard number that comes with API Access.
Additional Smart Import Uploads: Additional Smart Import uploads beyond the annual imports that come with an Ironclad CLM subscription.
Non-production Separate Instance: Ironclad instance for non-production uses such as training and testing.
Use of Ironclad's EU data center: Ironclad's European Union data center is based in Belgium with a backup center in Germany. This data center allows EU customers to store their data locally within the EU.
Additional 1TB of Storage: Additional storage beyond the standard 1 TB amount.
- Adapt the quality and accuracy of AI results as well as improve the ability to understand any unique data and domain knowledge and context. 10 Custom AI clauses are included.
- Train and fine-tune Ironclad AI models for improved performance on customers’ most important clauses & provisions. Available to all Ironclad customers (NA & EUDC).
Ironclad Public Workflows
Ironclad's Public Workflows include self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider. Ironclad’s Public Workflows come with 2 Administrator seats, which give users full access to Ironclad's platform, allowing them to control the user permissions, workflow configurations, integrations, and other settings needed to set up and maintain public workflows.
Ironclad Public Workflow Add-ons
Additional Click-to-Accepts (CTAs): Additional CTAs beyond the annual CTAs that come with your Public Workflow package.
Ironclad Legal Centers
Legal Centers provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. Package includes:
- 1 Legal Center link
- Branding with company logo
- Standard domain (No HTML/CSS customization)
Ironclad Clickwrap
Ironclad Clickwrap editions vary in features offered and may include access to some or all of the following:
- Embedded Contracts: Your license will include access to embedded contracts
- API (Application programming interface): Ironclad Clickwrap provides activity and REST APIs for customers to access clickwrap functionalities programmatically. API use is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here.
- JavaScript Snippet: The code snippet to be embedded on the customer website to display clickwrap agreements
- SDK (Software development kit): SDKs are wrapper for customers to access Ironclad Clickwrap APIs in their programming languages
- Snapshots: Snapshots allows users to configure, manage, and capture visual evidence of the clickwrap acceptance records
- Legal Centers: Web pages that Ironclad Clickwrap generates automatically to present your legal contracts
- Public Workflows: Self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider
- Static Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that have no dynamic fields or conditions in the contract
- Dynamic Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that do have dynamic fields or conditions in the contract
Higher tier packages also include features like additional API access, dynamic and multi-language clickwrap agreements, custom branding and domains, Snapshot automation, developer sandboxes, and more.
Additional entitlements can be purchased, and are outlined in the section “Ironclad Clickwrap Add-Ons”.
Ironclad Clickwrap Add-ons
Additional Static Clickwrap records provide additional Static Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Additional Dynamic Clickwrap records provide additional Dynamic Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Custom Service Level Agreement provides customers on Ironclad Clickwrap Professional and Enterprise a guaranteed level of system availability.
Success Plans
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 8 hours
- P2: 24 hours
- P3: 48 hours
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 6 hours
- P2: 12 hours
- P3: 24 hours
The Premier Success Plan provides you with access to success management assistance for adoption guidance during business hours as well as accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager to assist with adoption, best practices, and use-case optimization on the Ironclad platform. This includes 1:1 account and optimization reviews 2-3 times per year, in addition to an annual business review.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 2 hours
- P1: 4 hours
- P2: 12 hours
- P3: 24 hours
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring and adoption guidance.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager for ongoing 1:1 personalized and recurring planning sessions, business reviews, and joint success plans centered around strategic goals and performance metrics.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases and live chat.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 1 hour
- P1: 2 hours
- P2: 4 hours
- P3: 8 hours
For all Success Plans, the following definitions apply:
- P0 - Ironclad production issue affecting all users, including system unavailability and data integrity issues with no workaround available. Software is materially non-functional.
- P1 - Significant or ongoing interruptions of use of critical software functions with no acceptable workaround available.
- P2 - Minor or limited interruptions of use of a non-critical software function. Issue affecting some but not all users. Short-term workaround is available.
- P3 - General questions and issues pertaining to the software. Information requested about software capabilities, usability, deployment or configuration.
Effective November 8th 2023 to January 5th 2024
DownloadTable of Contents
Ironclad CLM
Ironclad CLM provides access to create, manage, and store contracts. CLM also automatically extracts important contract data for verification when a customer uploads contracts to their repository. Includes API access for Okta and SCIM integrations.
Ironclad CLM User Types
Requester Seats have the ability to:
- Create contract requests using workflow launch forms
- View, comment on, upload/download drafts, and search for contracts
- Approve contracts that they have launched
- Sign contracts
Standard Seats are for business users who interact with all aspects of the Ironclad platform, but do not make changes to admin settings or workflow configurations. In addition to the abilities of Requester Seats, they have the ability to:
- Edit contracts using Ironclad Editor, including the ability to redline documents or draft new clauses using AI Assist, powered by OpenAI
- Be designated as a workflow approver for any contracts in Workflow Designer
- Search, view, and upload contracts in the Repository and create custom Repository and Dashboard views
- Create and view reports in Insights
Administrator Seats have full access to Ironclad's platform, allowing them to control user permissions, workflow configurations, integrations, and other admin settings. In addition to the abilities of Standard Seats, they have the ability to:
- Create and maintain workflow configurations in Workflow Designer
- Manage Groups, API Access, User Management, and Integration settings
Note: For all user types, a user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Ironclad CLM Add-ons
Ironclad's Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request
- Automatically approve workflows in Ironclad based on Coupa approvals
- Automatically hold purchase order generation until a contract is executed in Ironclad
Ironclad's Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange, and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from within Salesforce using a custom Lightning Web Component and map Salesforce fields to Ironclad workflow attributes
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object
- Launch a workflow in Ironclad from a list of vendors pulled in from OneTrust
- Map specific metadata from OneTrust on the vendor that you want to include on specific workflows
- Launch a new engagement in OneTrust for that vendor
- Create a new vendor in OneTrust and prevent approvals of the contract prior to the vendor being approved in OneTrust
API Access: API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. Purchasing API Access is required for any API use beyond the basic Okta and SCIM integrations included with Ironclad CLM. API Access does not include access to Ironclad Clickwrap API endpoints.
Additional API calls: Additional API calls beyond the standard number that comes with API Access.
Additional Smart Import Uploads: Additional Smart Import uploads beyond the annual imports that come with an Ironclad CLM subscription.
Non-production Separate Instance: Ironclad instance for non-production uses such as training and testing.
Use of Ironclad's EU data center: Ironclad's European Union data center is based in Belgium with a backup center in Germany. This data center allows EU customers to store their data locally within the EU.
Additional 1TB of Storage: Additional storage beyond the standard 1 TB amount.
- Adapt the quality and accuracy of AI results as well as improve the ability to understand any unique data and domain knowledge and context. 100 Custom AI clauses are included.
- Train and fine-tune Ironclad AI models for improved performance on customers’ most important clauses & provisions. Available to all Ironclad customers (NA & EUDC).
Ironclad Public Workflows
Ironclad's Public Workflows include self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider. Ironclad’s Public Workflows come with 2 Administrator seats, which give users full access to Ironclad's platform, allowing them to control the user permissions, workflow configurations, integrations, and other settings needed to set up and maintain public workflows.
Ironclad Public Workflow Add-ons
Additional Click-to-Accepts (CTAs): Additional CTAs beyond the annual CTAs that come with your Public Workflow package.
Ironclad Legal Centers
Legal Centers provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. Package includes:
- 1 Legal Center link
- Branding with company logo
- Standard domain (No HTML/CSS customization)
Ironclad Clickwrap
Ironclad Clickwrap editions vary in features offered and may include access to some or all of the following:
- Embedded Contracts: Your license will include access to embedded contracts
- API (Application programming interface): Ironclad Clickwrap provides activity and REST APIs for customers to access clickwrap functionalities programmatically. API use is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here.
- JavaScript Snippet: The code snippet to be embedded on the customer website to display clickwrap agreements
- SDK (Software development kit): SDKs are wrapper for customers to access Ironclad Clickwrap APIs in their programming languages
- Snapshots: Snapshots allows users to configure, manage, and capture visual evidence of the clickwrap acceptance records
- Legal Centers: Web pages that Ironclad Clickwrap generates automatically to present your legal contracts
- Public Workflows: Self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider
- Static Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that have no dynamic fields or conditions in the contract
- Dynamic Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that do have dynamic fields or conditions in the contract
Higher tier packages also include features like additional API access, dynamic and multi-language clickwrap agreements, custom branding and domains, Snapshot automation, developer sandboxes, and more.
Additional entitlements can be purchased, and are outlined in the section “Ironclad Clickwrap Add-Ons”.
Ironclad Clickwrap Add-ons
Additional Static Clickwrap records provide additional Static Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Additional Dynamic Clickwrap records provide additional Dynamic Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Custom Service Level Agreement provides customers on Ironclad Clickwrap Professional and Enterprise a guaranteed level of system availability.
Success Plans
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 8 hours
- P2: 24 hours
- P3: 48 hours
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 6 hours
- P2: 12 hours
- P3: 24 hours
The Premier Success Plan provides you with access to success management assistance for adoption guidance during business hours as well as accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager to assist with adoption, best practices, and use-case optimization on the Ironclad platform. This includes 1:1 account and optimization reviews 2-3 times per year, in addition to an annual business review.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 2 hours
- P1: 4 hours
- P2: 12 hours
- P3: 24 hours
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring and adoption guidance.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager for ongoing 1:1 personalized and recurring planning sessions, business reviews, and joint success plans centered around strategic goals and performance metrics.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases and live chat.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 1 hour
- P1: 2 hours
- P2: 4 hours
- P3: 8 hours
For all Success Plans, the following definitions apply:
- P0 - Ironclad production issue affecting all users, including system unavailability and data integrity issues with no workaround available. Software is materially non-functional.
- P1 - Significant or ongoing interruptions of use of critical software functions with no acceptable workaround available.
- P2 - Minor or limited interruptions of use of a non-critical software function. Issue affecting some but not all users. Short-term workaround is available.
- P3 - General questions and issues pertaining to the software. Information requested about software capabilities, usability, deployment or configuration.
Effective October 19th 2023 to November 8th 2023
DownloadTable of Contents
Ironclad CLM
Ironclad CLM provides access to create, manage, and store contracts. CLM also automatically extracts important contract data for verification when a customer uploads contracts to their repository. Includes API access for Okta and SCIM integrations.
Ironclad CLM User Types
Requester Seats have the ability to:
- Create contract requests using workflow launch forms
- View, comment on, upload/download drafts, and search for contracts
- Approve contracts that they have launched
- Sign contracts
Standard Seats are for business users who interact with all aspects of the Ironclad platform, but do not make changes to admin settings or workflow configurations. In addition to the abilities of Requester Seats, they have the ability to:
- Edit contracts using Ironclad Editor, including the ability to redline documents or draft new clauses using AI Assist, powered by OpenAI
- Be designated as a workflow approver for any contracts in Workflow Designer
- Search, view, and upload contracts in the Repository and create custom Repository and Dashboard views
- Create and view reports in Insights
Administrator Seats have full access to Ironclad's platform, allowing them to control user permissions, workflow configurations, integrations, and other admin settings. In addition to the abilities of Standard Seats, they have the ability to:
- Create and maintain workflow configurations in Workflow Designer
- Manage Groups, API Access, User Management, and Integration settings
Note: For all user types, a user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Ironclad CLM Add-ons
Ironclad's Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request
- Automatically approve workflows in Ironclad based on Coupa approvals
- Automatically hold purchase order generation until a contract is executed in Ironclad
Ironclad's Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange, and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from within Salesforce using a custom Lightning Web Component and map Salesforce fields to Ironclad workflow attributes
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object
API Access: API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. Purchasing API Access is required for any API use beyond the basic Okta and SCIM integrations included with Ironclad CLM. API Access does not include access to Ironclad Clickwrap API endpoints.
Additional API calls: Additional API calls beyond the standard number that comes with API Access.
Additional Smart Import Uploads: Additional Smart Import uploads beyond the annual imports that come with an Ironclad CLM subscription.
Non-production Separate Instance: Ironclad instance for non-production uses such as training and testing.
Use of Ironclad's EU data center: Ironclad's European Union data center is based in Belgium with a backup center in Germany. This data center allows EU customers to store their data locally within the EU.
Additional 1TB of Storage: Additional storage beyond the standard 1 TB amount.
Ironclad Public Workflows
Ironclad's Public Workflows include self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider. Ironclad’s Public Workflows come with 2 Administrator seats, which give users full access to Ironclad's platform, allowing them to control the user permissions, workflow configurations, integrations, and other settings needed to set up and maintain public workflows.
Ironclad Public Workflow Add-ons
Additional Click-to-Accepts (CTAs): Additional CTAs beyond the annual CTAs that come with your Public Workflow package.
Ironclad Legal Centers
Legal Centers provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. Package includes:
- 1 Legal Center link
- Branding with company logo
- Standard domain (No HTML/CSS customization)
Ironclad Clickwrap
Ironclad Clickwrap editions vary in features offered and may include access to some or all of the following:
- Embedded Contracts: Your license will include access to embedded contracts
- API (Application programming interface): Ironclad Clickwrap provides activity and REST APIs for customers to access clickwrap functionalities programmatically. API use is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here.
- JavaScript Snippet: The code snippet to be embedded on the customer website to display clickwrap agreements
- SDK (Software development kit): SDKs are wrapper for customers to access Ironclad Clickwrap APIs in their programming languages
- Snapshots: Snapshots allows users to configure, manage, and capture visual evidence of the clickwrap acceptance records
- Legal Centers: Web pages that Ironclad Clickwrap generates automatically to present your legal contracts
- Public Workflows: Self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider
- Static Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that have no dynamic fields or conditions in the contract
- Dynamic Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that do have dynamic fields or conditions in the contract
Higher tier packages also include features like additional API access, dynamic and multi-language clickwrap agreements, custom branding and domains, Snapshot automation, developer sandboxes, and more.
Additional entitlements can be purchased, and are outlined in the section “Ironclad Clickwrap Add-Ons”.
Ironclad Clickwrap Add-ons
Additional Static Clickwrap records provide additional Static Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Additional Dynamic Clickwrap records provide additional Dynamic Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Custom Service Level Agreement provides customers on Ironclad Clickwrap Professional and Enterprise a guaranteed level of system availability.
Success Plans
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 8 hours
- P2: 24 hours
- P3: 48 hours
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 6 hours
- P2: 12 hours
- P3: 24 hours
The Premier Success Plan provides you with access to success management assistance for adoption guidance during business hours as well as accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager to assist with adoption, best practices, and use-case optimization on the Ironclad platform. This includes 1:1 account and optimization reviews 2-3 times per year, in addition to an annual business review.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 2 hours
- P1: 4 hours
- P2: 12 hours
- P3: 24 hours
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring and adoption guidance.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager for ongoing 1:1 personalized and recurring planning sessions, business reviews, and joint success plans centered around strategic goals and performance metrics.
- Technical Support: Access to Ironclad Technical Support Experts, Monday - Friday from 8AM-8PM EST through written cases and live chat.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 1 hour
- P1: 2 hours
- P2: 4 hours
- P3: 8 hours
For all Success Plans, the following definitions apply:
- P0 - Ironclad production issue affecting all users, including system unavailability and data integrity issues with no workaround available. Software is materially non-functional.
- P1 - Significant or ongoing interruptions of use of critical software functions with no acceptable workaround available.
- P2 - Minor or limited interruptions of use of a non-critical software function. Issue affecting some but not all users. Short-term workaround is available.
- P3 - General questions and issues pertaining to the software. Information requested about software capabilities, usability, deployment or configuration.
Effective October 16th 2023 to October 19th 2023
DownloadTable of Contents
Ironclad CLM
Ironclad CLM provides access to create, manage, and store contracts. CLM also automatically extracts important contract data for verification when a customer uploads contracts to their repository. Includes API access for Okta and SCIM integrations.
Ironclad CLM User Types
Requester Seats have the ability to:
- Create contract requests using workflow launch forms
- View, comment on, upload/download drafts, and search for contracts
- Approve contracts that they have launched
- Sign contracts
Standard Seats are for business users who interact with all aspects of the Ironclad platform, but do not make changes to admin settings or workflow configurations. In addition to the abilities of Requester Seats, they have the ability to:
- Edit contracts using Ironclad Editor, including the ability to redline documents or draft new clauses using AI Assist, powered by OpenAI
- Be designated as a workflow approver for any contracts in Workflow Designer
- Search, view, and upload contracts in the Repository and create custom Repository and Dashboard views
- Create and view reports in Insights
Administrator Seats have full access to Ironclad's platform, allowing them to control user permissions, workflow configurations, integrations, and other admin settings. In addition to the abilities of Standard Seats, they have the ability to:
- Create and maintain workflow configurations in Workflow Designer
- Manage Groups, API Access, User Management, and Integration settings
Note: For all user types, a user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Ironclad CLM Add-ons
Ironclad's Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request
- Automatically approve workflows in Ironclad based on Coupa approvals
- Automatically hold purchase order generation until a contract is executed in Ironclad
Ironclad's Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange, and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from within Salesforce using a custom Lightning Web Component and map Salesforce fields to Ironclad workflow attributes
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object
API Access: API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. Purchasing API Access is required for any API use beyond the basic Okta and SCIM integrations included with Ironclad CLM. API Access does not include access to Ironclad Clickwrap API endpoints.
Additional API calls: Additional API calls beyond the standard number that comes with API Access.
Additional Smart Import Uploads: Additional Smart Import uploads beyond the annual imports that come with an Ironclad CLM subscription.
Non-production Separate Instance: Ironclad instance for non-production uses such as training and testing.
Use of Ironclad's EU data center: Ironclad's European Union data center is based in Belgium with a backup center in Germany. This data center allows EU customers to store their data locally within the EU.
Additional 1TB of Storage: Additional storage beyond the standard 1 TB amount.
Ironclad Public Workflows
Ironclad's Public Workflows include self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider. Ironclad’s Public Workflows come with 2 Administrator seats, which give users full access to Ironclad's platform, allowing them to control the user permissions, workflow configurations, integrations, and other settings needed to set up and maintain public workflows.
Ironclad Public Workflow Add-ons
Additional Click-to-Accepts (CTAs): Additional CTAs beyond the annual CTAs that come with your Public Workflow package.
Ironclad Legal Centers
Legal Centers provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. Package includes:
- 1 Legal Center link
- Branding with company logo
- Standard domain (No HTML/CSS customization)
Ironclad Clickwrap
Ironclad Clickwrap editions vary in features offered and may include access to some or all of the following:
- Embedded Contracts: Your license will include access to embedded contracts
- API (Application programming interface): Ironclad Clickwrap provides activity and REST APIs for customers to access clickwrap functionalities programmatically. API use is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here.
- JavaScript Snippet: The code snippet to be embedded on the customer website to display clickwrap agreements
- SDK (Software development kit): SDKs are wrapper for customers to access Ironclad Clickwrap APIs in their programming languages
- Snapshots: Snapshots allows users to configure, manage, and capture visual evidence of the clickwrap acceptance records
- Legal Centers: Web pages that Ironclad Clickwrap generates automatically to present your legal contracts
- Public Workflows: Self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider
- Static Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that have no dynamic fields or conditions in the contract
- Dynamic Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that do have dynamic fields or conditions in the contract
Higher tier packages also include features like additional API access, dynamic and multi-language clickwrap agreements, custom branding and domains, Snapshot automation, developer sandboxes, and more.
Additional entitlements can be purchased, and are outlined in the section “Ironclad Clickwrap Add-Ons”.
Ironclad Clickwrap Add-ons
Additional Static Clickwrap records provide additional Static Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Additional Dynamic Clickwrap records provide additional Dynamic Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Custom Service Level Agreement provides customers on Ironclad Clickwrap Professional and Enterprise a guaranteed level of system availability.
Success Plans
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 8 hours
- P2: 24 hours
- P3: 48 hours
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 6 hours
- P2: 12 hours
- P3: 24 hours
The Premier Success Plan provides you with access to success management assistance for adoption guidance during business hours as well as accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager to assist with adoption, best practices, and use-case optimization on the Ironclad platform. This includes 1:1 account and optimization reviews 2-3 times per year, in addition to an annual business review.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 2 hours
- P1: 4 hours
- P2: 12 hours
- P3: 24 hours
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring and adoption guidance.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager for ongoing 1:1 personalized and recurring planning sessions, business reviews, and joint success plans centered around strategic goals and performance metrics.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases and live chat.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 1 hour
- P1: 2 hours
- P2: 4 hours
- P3: 8 hours
For all Success Plans, the following definitions apply:
- P0 - Ironclad production issue affecting all users, including system unavailability and data integrity issues with no workaround available. Software is materially non-functional.
- P1 - Significant or ongoing interruptions of use of critical software functions with no acceptable workaround available.
- P2 - Minor or limited interruptions of use of a non-critical software function. Issue affecting some but not all users. Short-term workaround is available.
- P3 - General questions and issues pertaining to the software. Information requested about software capabilities, usability, deployment or configuration.
Effective October 11th 2023 to October 16th 2023
DownloadTable of Contents
Ironclad CLM
Ironclad CLM provides access to create, manage, and store contracts. CLM also automatically extracts important contract data for verification when a customer uploads contracts to their repository. Includes API access for Okta and SCIM integrations.
Ironclad CLM User Types
Requester Seats have the ability to:
- Create contract requests using workflow launch forms
- View, comment on, upload/download drafts, and search for contracts
- Approve contracts that they have launched
- Sign contracts
Standard Seats are for business users who interact with all aspects of the Ironclad platform, but do not make changes to admin settings or workflow configurations. In addition to the abilities of Requester Seats, they have the ability to:
- Edit contracts using Ironclad Editor, including the ability to redline documents or draft new clauses using AI Assist, powered by OpenAI
- Be designated as a workflow approver for any contracts in Workflow Designer
- Search, view, and upload contracts in the Repository and create custom Repository and Dashboard views
- Create and view reports in Insights
Administrator Seats have full access to Ironclad's platform, allowing them to control user permissions, workflow configurations, integrations, and other admin settings. In addition to the abilities of Standard Seats, they have the ability to:
- Create and maintain workflow configurations in Workflow Designer
- Manage Groups, API Access, User Management, and Integration settings
Note: For all user types, a user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Ironclad CLM Add-ons
Ironclad's Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request
- Automatically approve workflows in Ironclad based on Coupa approvals
- Automatically hold purchase order generation until a contract is executed in Ironclad
Ironclad's Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange, and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from within Salesforce using a custom Lightning Web Component and map Salesforce fields to Ironclad workflow attributes
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object
API Access: API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. Purchasing API Access is required for any API use beyond the basic Okta and SCIM integrations included with Ironclad CLM. API Access does not include access to Ironclad Clickwrap API endpoints.
Additional API calls: Additional API calls beyond the standard number that comes with API Access.
Additional Smart Import Uploads: Additional Smart Import uploads beyond the annual imports that come with an Ironclad CLM subscription.
Non-production Separate Instance: Ironclad instance for non-production uses such as training and testing.
Use of Ironclad's EU data center: Ironclad's European Union data center is based in Belgium with a backup center in Germany. This data center allows EU customers to store their data locally within the EU.
Additional 1TB of Storage: Additional storage beyond the standard 1 TB amount.
Ironclad Public Workflows
Ironclad's Public Workflows include self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider. Ironclad’s Public Workflows come with 2 Administrator seats, which give users full access to Ironclad's platform, allowing them to control the user permissions, workflow configurations, integrations, and other settings needed to set up and maintain public workflows.
Ironclad Public Workflow Add-ons
Additional Click-to-Accepts (CTAs): Additional CTAs beyond the annual CTAs that come with your Public Workflow package.
Ironclad Legal Centers
Legal Centers provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. Package includes:
- 1 Legal Center link
- Branding with company logo
- Standard domain (No HTML/CSS customization)
Ironclad Clickwrap
Ironclad Clickwrap editions vary in features offered and may include access to some or all of the following:
- Embedded Contracts: Your license will include access to embedded contracts
- API (Application programming interface): Ironclad Clickwrap provides activity and REST APIs for customers to access clickwrap functionalities programmatically. API use is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here.
- JavaScript Snippet: The code snippet to be embedded on the customer website to display clickwrap agreements
- SDK (Software development kit): SDKs are wrapper for customers to access Ironclad Clickwrap APIs in their programming languages
- Snapshots: Snapshots allows users to configure, manage, and capture visual evidence of the clickwrap acceptance records
- Legal Centers: Web pages that Ironclad Clickwrap generates automatically to present your legal contracts
- Public Workflows: Self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider
- Static Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that have no dynamic fields or conditions in the contract
- Dynamic Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that do have dynamic fields or conditions in the contract
Higher tier packages also include features like additional API access, dynamic and multi-language clickwrap agreements, custom branding and domains, Snapshot automation, developer sandboxes, and more.
Additional entitlements can be purchased, and are outlined in the section “Ironclad Clickwrap Add-Ons”.
Ironclad Clickwrap Add-ons
Additional Static Clickwrap records provide additional Static Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Additional Dynamic Clickwrap records provide additional Dynamic Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Custom Service Level Agreement provides customers on Ironclad Clickwrap Professional and Enterprise a guaranteed level of system availability.
Success Plans
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 8 hours
- P2: 24 hours
- P3: 48 hours
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 6 hours
- P2: 12 hours
- P3: 24 hours
The Premier Success Plan provides you with access to success management assistance for adoption guidance during business hours as well as accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager to assist with adoption, best practices, and use-case optimization on the Ironclad platform. This includes 1:1 account and optimization reviews 2-3 times per year, in addition to an annual business review.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 2 hours
- P1: 4 hours
- P2: 12 hours
- P3: 24 hours
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring and adoption guidance.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager for ongoing 1:1 personalized and recurring planning sessions, business reviews, and joint success plans centered around strategic goals and performance metrics.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases and live chat.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 1 hour
- P1: 2 hours
- P2: 4 hours
- P3: 8 hours
For all Success Plans, the following definitions apply:
- P0 - Ironclad production issue affecting all users, including system unavailability and data integrity issues with no workaround available. Software is materially non-functional.
- P1 - Significant or ongoing interruptions of use of critical software functions with no acceptable workaround available.
- P2 - Minor or limited interruptions of use of a non-critical software function. Issue affecting some but not all users. Short-term workaround is available.
- P3 - General questions and issues pertaining to the software. Information requested about software capabilities, usability, deployment or configuration.
Effective July 11th 2023 to October 11th 2023
DownloadTable of Contents
Ironclad CLM
Ironclad CLM provides access to create, manage, and store contracts. CLM also automatically extracts important contract data for verification when a customer uploads contracts to their repository. Includes API access for Okta and SCIM integrations.
Ironclad CLM User Types
Requester Seats have the ability to:
- Create contract requests using workflow launch forms
- View, comment on, upload/download drafts, and search for contracts
- Approve contracts that they have launched
- Sign contracts
Standard Seats are for business users who interact with all aspects of the Ironclad platform, but do not make changes to admin settings or workflow configurations. In addition to the abilities of Requester Seats, they have the ability to:
- Edit contracts using Ironclad Editor, including the ability to redline documents or draft new clauses using AI Assist, powered by OpenAI
- Be designated as a workflow approver for any contracts in Workflow Designer
- Search, view, and upload contracts in the Repository and create custom Repository and Dashboard views
- Create and view reports in Insights
Administrator Seats have full access to Ironclad's platform, allowing them to control user permissions, workflow configurations, integrations, and other admin settings. In addition to the abilities of Standard Seats, they have the ability to:
- Create and maintain workflow configurations in Workflow Designer
- Manage Groups, API Access, User Management, and Integration settings
Note: For all user types, a user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Ironclad CLM Add-ons
Ironclad's Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request
- Automatically approve workflows in Ironclad based on Coupa approvals
- Automatically hold purchase order generation until a contract is executed in Ironclad
Ironclad's Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange, and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from within Salesforce using a custom Lightning Web Component and map Salesforce fields to Ironclad workflow attributes
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object
API Access: API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. Purchasing API Access is required for any API use beyond the basic Okta and SCIM integrations included with Ironclad CLM. API Access does not include access to Ironclad Clickwrap API endpoints.
Additional API calls: Additional API calls beyond the standard number that comes with API Access.
Additional Smart Import Uploads: Additional Smart Import uploads beyond the annual imports that come with an Ironclad CLM subscription.
Non-production Separate Instance: Ironclad instance for non-production uses such as training and testing.
Use of Ironclad's EU data center: Ironclad's European Union data center is based in Belgium with a backup center in Germany. This data center allows EU customers to store their data locally within the EU.
Additional 1TB of Storage: Additional storage beyond the standard 1 TB amount.
Ironclad Public Workflows
Ironclad's Public Workflows include self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider. Ironclad’s Public Workflows come with 2 Administrator seats, which give users full access to Ironclad's platform, allowing them to control the user permissions, workflow configurations, integrations, and other settings needed to set up and maintain public workflows.
Ironclad Public Workflow Add-ons
Additional Click-to-Accepts (CTAs): Additional CTAs beyond the annual CTAs that come with your Public Workflow package.
Ironclad Legal Centers
Legal Centers provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. Package includes:
- 1 Legal Center link
- Branding with company logo
- Standard domain (No HTML/CSS customization)
Ironclad Clickwrap
Ironclad Clickwrap editions vary in features offered and may include access to some or all of the following:
- Embedded Contracts: Your license will include access to embedded contracts
- API (Application programming interface): Ironclad Clickwrap provides activity and REST APIs for customers to access clickwrap functionalities programmatically. API use is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here.
- JavaScript Snippet: The code snippet to be embedded on the customer website to display clickwrap agreements
- SDK (Software development kit): SDKs are wrapper for customers to access Ironclad Clickwrap APIs in their programming languages
- Snapshots: Snapshots allows users to configure, manage, and capture visual evidence of the clickwrap acceptance records
- Legal Centers: Web pages that Ironclad Clickwrap generates automatically to present your legal contracts
- Public Workflows: Self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider
- Static Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that have no dynamic fields or conditions in the contract
- Dynamic Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that do have dynamic fields or conditions in the contract
Higher tier packages also include features like additional API access, dynamic and multi-language clickwrap agreements, custom branding and domains, Snapshot automation, developer sandboxes, and more.
Additional entitlements can be purchased, and are outlined in the section “Ironclad Clickwrap Add-Ons”.
Ironclad Clickwrap Add-ons
Additional Static Clickwrap records provide additional Static Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Additional Dynamic Clickwrap records provide additional Dynamic Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Custom Service Level Agreement provides customers on Ironclad Clickwrap Professional and Enterprise a guaranteed level of system availability.
Success Plans
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 8 hours
- P2: 24 hours
- P3: 48 hours
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 6 hours
- P2: 12 hours
- P3: 24 hours
The Premier Success Plan provides you with access to success management assistance for adoption guidance during business hours as well as accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager to assist with adoption, best practices, and use-case optimization on the Ironclad platform. This includes 1:1 account and optimization reviews 2-3 times per year, in addition to an annual business review.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 2 hours
- P1: 4 hours
- P2: 12 hours
- P3: 24 hours
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring and adoption guidance.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager for ongoing 1:1 personalized and recurring planning sessions, business reviews, and joint success plans centered around strategic goals and performance metrics.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases and live chat.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 1 hour
- P1: 2 hours
- P2: 4 hours
- P3: 8 hours
For all Success Plans, the following definitions apply:
- P0 - Ironclad production issue affecting all users, including system unavailability and data integrity issues with no workaround available. Software is materially non-functional.
- P1 - Significant or ongoing interruptions of use of critical software functions with no acceptable workaround available.
- P2 - Minor or limited interruptions of use of a non-critical software function. Issue affecting some but not all users. Short-term workaround is available.
- P3 - General questions and issues pertaining to the software. Information requested about software capabilities, usability, deployment or configuration.
Effective July 9th 2023 to July 11th 2023
DownloadTable of Contents
Ironclad CLM
Ironclad CLM provides access to create, manage, and store contracts. CLM also automatically extracts important contract data for verification when a customer uploads contracts to their repository. Includes API access for Okta and SCIM integrations.
Ironclad CLM User Types
Requester Seats have the ability to:
- Create contract requests using workflow launch forms
- View, comment on, upload/download drafts, and search for contracts
- Approve contracts that they have launched
- Sign contracts
Standard Seats are for business users who interact with all aspects of the Ironclad platform, but do not make changes to admin settings or workflow configurations. In addition to the abilities of Requester Seats, they have the ability to:
- Edit contracts using Ironclad Editor, including the ability to redline documents or draft new clauses using AI Assist, powered by OpenAI
- Be designated as a workflow approver for any contracts in Workflow Designer
- Search, view, and upload contracts in the Repository and create custom Repository and Dashboard views
- Create and view reports in Insights
Administrator Seats have full access to Ironclad's platform, allowing them to control user permissions, workflow configurations, integrations, and other admin settings. In addition to the abilities of Standard Seats, they have the ability to:
- Create and maintain workflow configurations in Workflow Designer
- Manage Groups, API Access, User Management, and Integration settings
Note: For all user types, a user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Ironclad CLM Add-ons
Ironclad's Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request
- Automatically approve workflows in Ironclad based on Coupa approvals
- Automatically hold purchase order generation until a contract is executed in Ironclad
Ironclad's Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange, and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from within Salesforce using a custom Lightning Web Component and map Salesforce fields to Ironclad workflow attributes
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object
API Access: API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. Purchasing API Access is required for any API use beyond the basic Okta and SCIM integrations included with Ironclad CLM. API Access does not include access to Ironclad Clickwrap API endpoints.
Additional API calls: Additional API calls beyond the standard number that comes with API Access.
Additional Smart Import Uploads: Additional Smart Import uploads beyond the annual imports that come with an Ironclad CLM subscription.
Non-production Separate Instance: Ironclad instance for non-production uses such as training and testing.
Use of Ironclad's EU data center: Ironclad's European Union data center is based in Belgium with a backup center in Germany. This data center allows EU customers to store their data locally within the EU.
Additional 1TB of Storage: Additional storage beyond the standard 1 TB amount.
Ironclad Public Workflows
Ironclad's Public Workflows include self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider. Ironclad’s Public Workflows come with 2 Administrator seats, which give users full access to Ironclad's platform, allowing them to control the user permissions, workflow configurations, integrations, and other settings needed to set up and maintain public workflows.
Ironclad Public Workflow Add-ons
Additional Click-to-Accepts (CTAs): Additional CTAs beyond the annual CTAs that come with your Public Workflow package.
Ironclad Legal Centers
Legal Centers provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. Package includes:
- 1 Legal Center link
- Branding with company logo
- Standard domain (No HTML/CSS customization)
Ironclad Clickwrap
Ironclad Clickwrap editions vary in features offered and may include access to some or all of the following:
- Embedded Contracts: Your license will include access to embedded contracts
- API (Application programming interface): Ironclad Clickwrap provides activity and REST APIs for customers to access clickwrap functionalities programmatically
- JavaScript Snippet: The code snippet to be embedded on the customer website to display clickwrap agreements
- SDK (Software development kit): SDKs are wrapper for customers to access Ironclad Clickwrap APIs in their programming languages
- Snapshots: Snapshots allows users to configure, manage, and capture visual evidence of the clickwrap acceptance records
- Legal Centers: Web pages that Ironclad Clickwrap generates automatically to present your legal contracts
- Public Workflows: Self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider
- Static Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that have no dynamic fields or conditions in the contract
- Dynamic Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that do have dynamic fields or conditions in the contract
Higher tier packages also include features like additional API access, dynamic and multi-language clickwrap agreements, custom branding and domains, Snapshot automation, developer sandboxes, and more.
Additional entitlements can be purchased, and are outlined in the section “Ironclad Clickwrap Add-Ons”.
Ironclad Clickwrap Add-ons
Additional Static Clickwrap records provide additional Static Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Additional Dynamic Clickwrap records provide additional Dynamic Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Custom Service Level Agreement provides customers on Ironclad Clickwrap Professional and Enterprise a guaranteed level of system availability.
Success Plans
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 8 hours
- P2: 24 hours
- P3: 48 hours
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 6 hours
- P2: 12 hours
- P3: 24 hours
The Premier Success Plan provides you with access to success management assistance for adoption guidance during business hours as well as accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager to assist with adoption, best practices, and use-case optimization on the Ironclad platform. This includes 1:1 account and optimization reviews 2-3 times per year, in addition to an annual business review.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 2 hours
- P1: 4 hours
- P2: 12 hours
- P3: 24 hours
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring and adoption guidance.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager for ongoing 1:1 personalized and recurring planning sessions, business reviews, and joint success plans centered around strategic goals and performance metrics.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases and live chat.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 1 hour
- P1: 2 hours
- P2: 4 hours
- P3: 8 hours
For all Success Plans, the following definitions apply:
- P0 - Ironclad production issue affecting all users, including system unavailability and data integrity issues with no workaround available. Software is materially non-functional.
- P1 - Significant or ongoing interruptions of use of critical software functions with no acceptable workaround available.
- P2 - Minor or limited interruptions of use of a non-critical software function. Issue affecting some but not all users. Short-term workaround is available.
- P3 - General questions and issues pertaining to the software. Information requested about software capabilities, usability, deployment or configuration.
Effective July 5th 2023 to July 9th 2023
DownloadTable of Contents
Ironclad CLM
Ironclad CLM provides access to create, manage, and store contracts. CLM also automatically extracts important contract data for verification when a customer uploads contracts to their repository. Includes API access for Okta and SCIM integrations.
Ironclad CLM User Types
Requester Seats have the ability to:
- Create contract requests using workflow launch forms
- View, comment on, upload/download drafts, and search for contracts
- Approve contracts that they have launched
- Sign contracts
Standard Seats are for business users who interact with all aspects of the Ironclad platform, but do not make changes to admin settings or workflow configurations. In addition to the abilities of Requester Seats, they have the ability to:
- Edit contracts using Ironclad Editor, including the ability to redline documents or draft new clauses using AI Assist, powered by OpenAI
- Be designated as a workflow approver for any contracts in Workflow Designer
- Search, view, and upload contracts in the Repository and create custom Repository and Dashboard views
- Create and view reports in Insights
Administrator Seats have full access to Ironclad's platform, allowing them to control user permissions, workflow configurations, integrations, and other admin settings. In addition to the abilities of Standard Seats, they have the ability to:
- Create and maintain workflow configurations in Workflow Designer
- Manage Groups, API Access, User Management, and Integration settings
Note: For all user types, a user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Ironclad CLM Add-ons
Ironclad's Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request
- Automatically approve workflows in Ironclad based on Coupa approvals
- Automatically hold purchase order generation until a contract is executed in Ironclad
Ironclad's Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange, and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from within Salesforce using a custom Lightning Web Component and map Salesforce fields to Ironclad workflow attributes
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object
API Access: API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. Purchasing API Access is required for any API use beyond the basic Okta and SCIM integrations included with Ironclad CLM. API Access does not include access to Ironclad Clickwrap API endpoints.
Additional API calls: Additional API calls beyond the standard number that comes with API Access.
Additional Smart Import Uploads: Additional Smart Import uploads beyond the annual imports that come with an Ironclad CLM subscription.
Non-production Separate Instance: Ironclad instance for non-production uses such as training and testing.
Use of Ironclad's EU data center: Ironclad's European Union data center is based in Belgium with a backup center in Germany. This data center allows EU customers to store their data locally within the EU.
Additional 1TB of Storage: Additional storage beyond the standard 1 TB amount.
Ironclad Public Workflows
Ironclad's Public Workflows include self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider. Ironclad’s Public Workflows come with 2 Administrator seats, which give users full access to Ironclad's platform, allowing them to control the user permissions, workflow configurations, integrations, and other settings needed to set up and maintain public workflows.
Ironclad Public Workflow Add-ons
Additional Click-to-Accepts (CTAs): Additional CTAs beyond the annual CTAs that come with your Public Workflow package.
Ironclad Legal Centers
Legal Centers provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. Package includes:
- 1 Legal Center link
- Branding with company logo
- Standard domain (No HTML/CSS customization)
Ironclad Clickwrap
Ironclad Clickwrap editions vary in features offered and may include access to some or all of the following:
- Embedded Contracts: Your license will include access to embedded contracts
- API (Application programming interface): Ironclad Clickwrap provides activity and REST APIs for customers to access clickwrap functionalities programmatically
- JavaScript Snippet: The code snippet to be embedded on the customer website to display clickwrap agreements
- SDK (Software development kit): SDKs are wrapper for customers to access Ironclad Clickwrap APIs in their programming languages
- Snapshots: Snapshots allows users to configure, manage, and capture visual evidence of the clickwrap acceptance records
- Legal Centers: Web pages that Ironclad Clickwrap generates automatically to present your legal contracts
- Public Workflows: Self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider
- Static Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that have no dynamic fields or conditions in the contract
- Dynamic Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that do have dynamic fields or conditions in the contract
Higher tier packages also include features like additional API access, dynamic and multi-language clickwrap agreements, custom branding and domains, Snapshot automation, developer sandboxes, and more.
Additional entitlements can be purchased, and are outlined in the section “Ironclad Clickwrap Add-Ons”.
Ironclad Clickwrap Add-ons
Additional Static Clickwrap records provide additional Static Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Additional Dynamic Clickwrap records provide additional Dynamic Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Custom Service Level Agreement provides customers on Ironclad Clickwrap Professional and Enterprise a guaranteed level of system availability.
Success Plans
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 8 hours
- P2: 24 hours
- P3: 48 hours
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 6 hours
- P2: 12 hours
- P3: 24 hours
The Premier Success Plan provides you with access to success management assistance for adoption guidance during business hours as well as accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager to assist with adoption, best practices, and use-case optimization on the Ironclad platform. This includes 1:1 account and optimization reviews 2-3 times per year, in addition to an annual business review.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 2 hours
- P1: 4 hours
- P2: 12 hours
- P3: 24 hours
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring and adoption guidance.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager for ongoing 1:1 personalized and recurring planning sessions, business reviews, and joint success plans centered around strategic goals and performance metrics.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases and live chat.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 1 hour
- P1: 2 hours
- P2: 4 hours
- P3: 8 hours
For all Success Plans, the following definitions apply:
- P0 - Ironclad production issue affecting all users, including system unavailability and data integrity issues with no workaround available. Software is materially non-functional.
- P1 - Significant or ongoing interruptions of use of critical software functions with no acceptable workaround available.
- P2 - Minor or limited interruptions of use of a non-critical software function. Issue affecting some but not all users. Short-term workaround is available.
- P3 - General questions and issues pertaining to the software. Information requested about software capabilities, usability, deployment or configuration.
Effective May 5th 2023 to July 5th 2023
DownloadTable of Contents
Ironclad CLM
Ironclad CLM provides access to create, manage, and store contracts. CLM also automatically extracts important contract data for verification when a customer uploads contracts to their repository. Includes API access for Okta and SCIM integrations.
Ironclad CLM User Types
Requester Seats have the ability to:
- Create contract requests using workflow launch forms
- View, comment on, upload/download drafts, and search for contracts
- Approve contracts that they have launched
- Sign contracts
Standard Seats are for business users who interact with all aspects of the Ironclad platform, but do not make changes to admin settings or workflow configurations. In addition to the abilities of Requester Seats, they have the ability to:
- Edit contracts using Ironclad Editor, including the ability to redline documents or draft new clauses using AI Assist, powered by OpenAI
- Be designated as a workflow approver for any contracts in Workflow Designer
- Search, view, and upload contracts in the Repository and create custom Repository and Dashboard views
- Create and view reports in Insights
Administrator Seats have full access to Ironclad's platform, allowing them to control user permissions, workflow configurations, integrations, and other admin settings. In addition to the abilities of Standard Seats, they have the ability to:
- Create and maintain workflow configurations in Workflow Designer
- Manage Groups, API Access, User Management, and Integration settings
Note: For all user types, a user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Ironclad CLM Add-ons
Ironclad's Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request
- Automatically approve workflows in Ironclad based on Coupa approvals
- Automatically hold purchase order generation until a contract is executed in Ironclad
Ironclad's Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange, and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from within Salesforce using a custom Lightning Web Component and map Salesforce fields to Ironclad workflow attributes
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object
API Access: API access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. Purchasing API Access is required for any API use beyond the basic Okta and SCIM integrations included with Ironclad CLM. API Access is capped at the total of 100 API calls per user per 24-hour period * the number of seats on your Ironclad CLM platform. API Access does not include access to Ironclad Clickwrap API endpoints.
Additional API calls: Additional API calls per user per 24-hour period beyond the standard 100 API calls per user per 24-hour period * the number of seats on your Ironclad CLM platform.
Additional Smart Import Uploads: Additional Smart Import uploads beyond the annual imports that come with an Ironclad CLM subscription.
Non-production Separate Instance: Ironclad instance for non-production uses such as training and testing.
Use of Ironclad's EU data center: Ironclad's European Union data center is based in Belgium with a backup center in Germany. This data center allows EU customers to store their data locally within the EU.
Additional 1TB of Storage: Additional storage beyond the standard 1 TB amount.
Ironclad Public Workflows
Ironclad's Public Workflows include self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider. Ironclad’s Public Workflows come with 2 Administrator seats, which give users full access to Ironclad's platform, allowing them to control the user permissions, workflow configurations, integrations, and other settings needed to set up and maintain public workflows.
Ironclad Public Workflow Add-ons
Additional Click-to-Accepts (CTAs): Additional CTAs beyond the annual CTAs that come with your Public Workflow package.
Ironclad Legal Centers
Legal Centers provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. Package includes:
- 1 Legal Center link
- Branding with company logo
- Standard domain (No HTML/CSS customization)
Ironclad Clickwrap
Ironclad Clickwrap editions vary in features offered and may include access to some or all of the following:
- Embedded Contracts: Your license will include access to embedded contracts
- API (Application programming interface): Ironclad Clickwrap provides activity and REST APIs for customers to access clickwrap functionalities programmatically
- JavaScript Snippet: The code snippet to be embedded on the customer website to display clickwrap agreements
- SDK (Software development kit): SDKs are wrapper for customers to access Ironclad Clickwrap APIs in their programming languages
- Snapshots: Snapshots allows users to configure, manage, and capture visual evidence of the clickwrap acceptance records
- Legal Centers: Web pages that Ironclad Clickwrap generates automatically to present your legal contracts
- Public Workflows: Self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider
- Static Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that have no dynamic fields or conditions in the contract
- Dynamic Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that do have dynamic fields or conditions in the contract
Higher tier packages also include features like additional API access, dynamic and multi-language clickwrap agreements, custom branding and domains, Snapshot automation, developer sandboxes, and more.
Additional entitlements can be purchased, and are outlined in the section “Ironclad Clickwrap Add-Ons”.
Ironclad Clickwrap Add-ons
Additional Static Clickwrap records provide additional Static Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Additional Dynamic Clickwrap records provide additional Dynamic Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Custom Service Level Agreement provides customers on Ironclad Clickwrap Professional and Enterprise a guaranteed level of system availability.
Success Plans
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 8 hours
- P2: 24 hours
- P3: 48 hours
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 6 hours
- P2: 12 hours
- P3: 24 hours
The Premier Success Plan provides you with access to success management assistance for adoption guidance during business hours as well as accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager to assist with adoption, best practices, and use-case optimization on the Ironclad platform. This includes 1:1 account and optimization reviews 2-3 times per year, in addition to an annual business review.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 2 hours
- P1: 4 hours
- P2: 12 hours
- P3: 24 hours
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring and adoption guidance.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager for ongoing 1:1 personalized and recurring planning sessions, business reviews, and joint success plans centered around strategic goals and performance metrics.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases and live chat.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 1 hour
- P1: 2 hours
- P2: 4 hours
- P3: 8 hours
For all Success Plans, the following definitions apply:
- P0 - Ironclad production issue affecting all users, including system unavailability and data integrity issues with no workaround available. Software is materially non-functional.
- P1 - Significant or ongoing interruptions of use of critical software functions with no acceptable workaround available.
- P2 - Minor or limited interruptions of use of a non-critical software function. Issue affecting some but not all users. Short-term workaround is available.
- P3 - General questions and issues pertaining to the software. Information requested about software capabilities, usability, deployment or configuration.
Effective April 21st 2023 to May 5th 2023
DownloadTable of Contents
Ironclad CLM
Ironclad CLM provides access to create, manage, and store contracts. CLM also automatically extracts important contract data for verification when a customer uploads contracts to their repository.
Ironclad CLM User Types
Requester Seats have the ability to:
- Create contract requests using workflow launch forms
- View, comment on, upload/download drafts, and search for contracts
- Approve contracts that they have launched
- Sign contracts
Standard Seats are for business users who interact with all aspects of the Ironclad platform, but do not make changes to admin settings or workflow configurations. In addition to the abilities of Requester Seats, they have the ability to:
- Edit contracts using Ironclad Editor, including the ability to redline documents or draft new clauses using AI Assist, powered by OpenAI
- Be designated as a workflow approver for any contracts in Workflow Designer
- Search, view, and upload contracts in the Repository and create custom Repository and Dashboard views
- Create and view reports in Insights
Administrator Seats have full access to Ironclad's platform, allowing them to control user permissions, workflow configurations, integrations, and other admin settings. In addition to the abilities of Standard Seats, they have the ability to:
- Create and maintain workflow configurations in Workflow Designer
- Manage Groups, API Access, User Management, and Integration settings
Note: For all user types, a user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Ironclad CLM Add-ons
Ironclad's Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request
- Automatically approve workflows in Ironclad based on Coupa approvals
- Automatically hold purchase order generation until a contract is executed in Ironclad
Ironclad's Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange, and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from within Salesforce using a custom Lightning Web Component and map Salesforce fields to Ironclad workflow attributes
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object
API Access: API access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is capped at the total of 100 API calls per user per 24-hour period * the number of seats on your Ironclad CLM platform. API Access does not include access to Ironclad Clickwrap API endpoints.
Additional API calls: Additional API calls per user per 24-hour period beyond the standard 100 API calls per user per 24-hour period * the number of seats on your Ironclad CLM platform.
Additional Smart Import Uploads: Additional Smart Import uploads beyond the annual imports that come with an Ironclad CLM subscription.
Non-production Separate Instance: Ironclad instance for non-production uses such as training and testing.
Use of Ironclad's EU data center: Ironclad's European Union data center is based in Belgium with a backup center in Germany. This data center allows EU customers to store their data locally within the EU.
Additional 1TB of Storage: Additional storage beyond the standard 1 TB amount.
Ironclad Public Workflows
Ironclad's Public Workflows include self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider. Ironclad’s Public Workflows come with 2 Administrator seats, which give users full access to Ironclad's platform, allowing them to control the user permissions, workflow configurations, integrations, and other settings needed to set up and maintain public workflows.
Ironclad Public Workflow Add-ons
Additional Click-to-Accepts (CTAs): Additional CTAs beyond the annual CTAs that come with your Public Workflow package.
Ironclad Legal Centers
Legal Centers provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. Package includes:
- 1 Legal Center link
- Branding with company logo
- Standard domain (No HTML/CSS customization)
Ironclad Clickwrap
Ironclad Clickwrap editions vary in features offered and may include access to some or all of the following:
- Embedded Contracts: Your license will include access to embedded contracts
- API (Application programming interface): Ironclad Clickwrap provides activity and REST APIs for customers to access clickwrap functionalities programmatically
- JavaScript Snippet: The code snippet to be embedded on the customer website to display clickwrap agreements
- SDK (Software development kit): SDKs are wrapper for customers to access Ironclad Clickwrap APIs in their programming languages
- Snapshots: Snapshots allows users to configure, manage, and capture visual evidence of the clickwrap acceptance records
- Legal Centers: Web pages that Ironclad Clickwrap generates automatically to present your legal contracts
- Public Workflows: Self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider
- Static Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that have no dynamic fields or conditions in the contract
- Dynamic Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that do have dynamic fields or conditions in the contract
Higher tier packages also include features like additional API access, dynamic and multi-language clickwrap agreements, custom branding and domains, Snapshot automation, developer sandboxes, and more.
Additional entitlements can be purchased, and are outlined in the section “Ironclad Clickwrap Add-Ons”.
Ironclad Clickwrap Add-ons
Additional Static Clickwrap records provide additional Static Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Additional Dynamic Clickwrap records provide additional Dynamic Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Custom Service Level Agreement provides customers on Ironclad Clickwrap Professional and Enterprise a guaranteed level of system availability.
Success Plans
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 8 hours
- P2: 24 hours
- P3: 48 hours
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 6 hours
- P2: 12 hours
- P3: 24 hours
The Premier Success Plan provides you with access to success management assistance for adoption guidance during business hours as well as accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager to assist with adoption, best practices, and use-case optimization on the Ironclad platform. This includes 1:1 account and optimization reviews 2-3 times per year, in addition to an annual business review.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 2 hours
- P1: 4 hours
- P2: 12 hours
- P3: 24 hours
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring and adoption guidance.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager for ongoing 1:1 personalized and recurring planning sessions, business reviews, and joint success plans centered around strategic goals and performance metrics.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases and live chat.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 1 hour
- P1: 2 hours
- P2: 4 hours
- P3: 8 hours
For all Success Plans, the following definitions apply:
- P0 - Ironclad production issue affecting all users, including system unavailability and data integrity issues with no workaround available. Software is materially non-functional.
- P1 - Significant or ongoing interruptions of use of critical software functions with no acceptable workaround available.
- P2 - Minor or limited interruptions of use of a non-critical software function. Issue affecting some but not all users. Short-term workaround is available.
- P3 - General questions and issues pertaining to the software. Information requested about software capabilities, usability, deployment or configuration.
Effective April 11th 2023 to April 21st 2023
DownloadTable of Contents
Ironclad CLM
Ironclad CLM provides access to create, manage, and store contracts. CLM also automatically extracts important contract data for verification when a customer uploads contracts to their repository.
Ironclad CLM User Types
Requester Seats have the ability to:
- Create contract requests using workflow launch forms
- View, comment on, upload/download drafts, and search for contracts
- Approve contracts that they have launched
- Sign contracts
Standard Seats are for business users who interact with all aspects of the Ironclad platform, but do not make changes to admin settings or workflow configurations. In addition to the abilities of Requester Seats, they have the ability to:
- Edit contracts using Ironclad Editor, including advanced AI features like AI Assist and AI Playbooks
- Be designated as a workflow approver for any contracts in Workflow Designer
- Search, view, and upload contracts in the Repository and create custom Repository and Dashboard views
- Create and view reports in Insights
Administrator Seats have full access to Ironclad's platform, allowing them to control user permissions, workflow configurations, integrations, and other admin settings. In addition to the abilities of Standard Seats, they have the ability to:
- Create and maintain workflow configurations in Workflow Designer
- Manage Groups, API Access, User Management, and Integration settings
Note: For all user types, a user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Ironclad CLM Add-ons
Ironclad's Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request
- Automatically approve workflows in Ironclad based on Coupa approvals
- Automatically hold purchase order generation until a contract is executed in Ironclad
Ironclad's Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange, and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from within Salesforce using a custom Lightning Web Component and map Salesforce fields to Ironclad workflow attributes
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object
API Access: API access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is capped at the total of 100 API calls per user per 24-hour period * the number of seats on your Ironclad CLM platform. API Access does not include access to Ironclad Clickwrap API endpoints.
Additional API calls: Additional API calls per user per 24-hour period beyond the standard 100 API calls per user per 24-hour period * the number of seats on your Ironclad CLM platform.
Additional Smart Import Uploads: Additional Smart Import uploads beyond the annual imports that come with an Ironclad CLM subscription.
Non-production Separate Instance: Ironclad instance for non-production uses such as training and testing.
Use of Ironclad's EU data center: Ironclad's European Union data center is based in Belgium with a backup center in Germany. This data center allows EU customers to store their data locally within the EU.
Additional 1TB of Storage: Additional storage beyond the standard 1 TB amount.
Ironclad Public Workflows
Ironclad's Public Workflows include self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider. Ironclad’s Public Workflows come with 2 Administrator seats, which give users full access to Ironclad's platform, allowing them to control the user permissions, workflow configurations, integrations, and other settings needed to set up and maintain public workflows.
Ironclad Public Workflow Add-ons
Additional Click-to-Accepts (CTAs): Additional CTAs beyond the annual CTAs that come with your Public Workflow package.
Ironclad Legal Centers
Legal Centers provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. Package includes:
- 1 Legal Center link
- Branding with company logo
- Standard domain (No HTML/CSS customization)
Ironclad Clickwrap
Ironclad Clickwrap editions vary in features offered and may include access to some or all of the following:
- Embedded Contracts: Your license will include access to embedded contracts
- API (Application programming interface): Ironclad Clickwrap provides activity and REST APIs for customers to access clickwrap functionalities programmatically
- JavaScript Snippet: The code snippet to be embedded on the customer website to display clickwrap agreements
- SDK (Software development kit): SDKs are wrapper for customers to access Ironclad Clickwrap APIs in their programming languages
- Snapshots: Snapshots allows users to configure, manage, and capture visual evidence of the clickwrap acceptance records
- Legal Centers: Web pages that Ironclad Clickwrap generates automatically to present your legal contracts
- Public Workflows: Self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider
- Static Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that have no dynamic fields or conditions in the contract
- Dynamic Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that do have dynamic fields or conditions in the contract
Higher tier packages also include features like additional API access, dynamic and multi-language clickwrap agreements, custom branding and domains, Snapshot automation, developer sandboxes, and more.
Additional entitlements can be purchased, and are outlined in the section “Ironclad Clickwrap Add-Ons”.
Ironclad Clickwrap Add-ons
Additional Static Clickwrap records provide additional Static Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Additional Dynamic Clickwrap records provide additional Dynamic Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Custom Service Level Agreement provides customers on Ironclad Clickwrap Professional and Enterprise a guaranteed level of system availability.
Success Plans
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 8 hours
- P2: 24 hours
- P3: 48 hours
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 6 hours
- P2: 12 hours
- P3: 24 hours
The Premier Success Plan provides you with access to success management assistance for adoption guidance during business hours as well as accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager to assist with adoption, best practices, and use-case optimization on the Ironclad platform. This includes 1:1 account and optimization reviews 2-3 times per year, in addition to an annual business review.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 2 hours
- P1: 4 hours
- P2: 12 hours
- P3: 24 hours
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring and adoption guidance.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager for ongoing 1:1 personalized and recurring planning sessions, business reviews, and joint success plans centered around strategic goals and performance metrics.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases and live chat.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 1 hour
- P1: 2 hours
- P2: 4 hours
- P3: 8 hours
For all Success Plans, the following definitions apply:
- P0 - Ironclad production issue affecting all users, including system unavailability and data integrity issues with no workaround available. Software is materially non-functional.
- P1 - Significant or ongoing interruptions of use of critical software functions with no acceptable workaround available.
- P2 - Minor or limited interruptions of use of a non-critical software function. Issue affecting some but not all users. Short-term workaround is available.
- P3 - General questions and issues pertaining to the software. Information requested about software capabilities, usability, deployment or configuration.
Effective April 11th 2023 to April 11th 2023
DownloadTable of Contents
Ironclad CLM
Ironclad CLM provides access to create, manage, and store contracts. CLM also automatically extracts important contract data for verification when a customer uploads contracts to their repository.
Ironclad CLM User Types
Requester Seats have the ability to:
- Create contract requests using workflow launch forms
- Search, iew, comment on, upload/download drafts, and search for contracts
- Approve contracts that they have launched
- Sign contracts
Standard Seats are for business users who interact with all aspects of the Ironclad platform, but do not make changes to admin settings or workflow configurations. In addition to the abilities of Requester Seats, they have the ability to:
- Edit contracts using Ironclad Editor, including advanced AI features like AI Assist and AI Playbooks
- Be designated as a workflow approver for any contracts in Workflow Designer
- Search, view, and upload contracts in the Repository and create custom Repository and Dashboard views
- Create and view reports in Insights
Administrator Seats have full access to Ironclad's platform, allowing them to control user permissions, workflow configurations, integrations, and other admin settings. In addition to the abilities of Standard Seats, they have the ability to:
- Create and maintain workflow configurations in Workflow Designer
- Manage Groups, API Access, User Management, and Integration settings
Note: For all user types, a user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Ironclad CLM Add-ons
Ironclad's Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request
- Automatically approve workflows in Ironclad based on Coupa approvals
- Automatically hold purchase order generation until a contract is executed in Ironclad
Ironclad's Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange, and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from within Salesforce using a custom Lightning Web Component and map Salesforce fields to Ironclad workflow attributes
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object
API Access: API access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is capped at the total of 100 API calls per user per 24-hour period * the number of seats on your Ironclad CLM platform. API Access does not include access to Ironclad Clickwrap API endpoints.
Additional API calls: Additional API calls per user per 24-hour period beyond the standard 100 API calls per user per 24-hour period * the number of seats on your Ironclad CLM platform.
Additional Smart Import Uploads: Additional Smart Import uploads beyond the annual imports that come with an Ironclad CLM subscription.
Non-production Separate Instance: Ironclad instance for non-production uses such as training and testing.
Use of Ironclad's EU data center: Ironclad's European Union data center is based in Belgium with a backup center in Germany. This data center allows EU customers to store their data locally within the EU.
Additional 1TB of Storage: Additional storage beyond the standard 1 TB amount.
Ironclad Public Workflows
Ironclad's Public Workflows include self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider. Ironclad’s Public Workflows come with 2 Administrator seats, which give users full access to Ironclad's platform, allowing them to control the user permissions, workflow configurations, integrations, and other settings needed to set up and maintain public workflows.
Ironclad Public Workflow Add-ons
Additional Click-to-Accepts (CTAs): Additional CTAs beyond the annual CTAs that come with your Public Workflow package.
Ironclad Legal Centers
Legal Centers provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. Package includes:
- 1 Legal Center link
- Branding with company logo
- Standard domain (No HTML/CSS customization)
Ironclad Clickwrap
Ironclad Clickwrap editions vary in features offered and may include access to some or all of the following:
- Embedded Contracts: Your license will include access to embedded contracts
- API (Application programming interface): Ironclad Clickwrap provides activity and REST APIs for customers to access clickwrap functionalities programmatically
- JavaScript Snippet: The code snippet to be embedded on the customer website to display clickwrap agreements
- SDK (Software development kit): SDKs are wrapper for customers to access Ironclad Clickwrap APIs in their programming languages
- Snapshots: Snapshots allows users to configure, manage, and capture visual evidence of the clickwrap acceptance records
- Legal Centers: Web pages that Ironclad Clickwrap generates automatically to present your legal contracts
- Public Workflows: Self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider
- Static Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that have no dynamic fields or conditions in the contract
- Dynamic Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that do have dynamic fields or conditions in the contract
Higher tier packages also include features like additional API access, dynamic and multi-language clickwrap agreements, custom branding and domains, Snapshot automation, developer sandboxes, and more.
Additional entitlements can be purchased, and are outlined in the section “Ironclad Clickwrap Add-Ons”.
Ironclad Clickwrap Add-ons
Additional Static Clickwrap records provide additional Static Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Additional Dynamic Clickwrap records provide additional Dynamic Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Custom Service Level Agreement provides customers on Ironclad Clickwrap Professional and Enterprise a guaranteed level of system availability.
Success Plans
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 8 hours
- P2: 24 hours
- P3: 48 hours
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 6 hours
- P2: 12 hours
- P3: 24 hours
The Premier Success Plan provides you with access to success management assistance for adoption guidance during business hours as well as accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager to assist with adoption, best practices, and use-case optimization on the Ironclad platform. This includes 1:1 account and optimization reviews 2-3 times per year, in addition to an annual business review.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 2 hours
- P1: 4 hours
- P2: 12 hours
- P3: 24 hours
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring and adoption guidance.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager for ongoing 1:1 personalized and recurring planning sessions, business reviews, and joint success plans centered around strategic goals and performance metrics.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases and live chat.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 1 hour
- P1: 2 hours
- P2: 4 hours
- P3: 8 hours
For all Success Plans, the following definitions apply:
- P0 - Ironclad production issue affecting all users, including system unavailability and data integrity issues with no workaround available. Software is materially non-functional.
- P1 - Significant or ongoing interruptions of use of critical software functions with no acceptable workaround available.
- P2 - Minor or limited interruptions of use of a non-critical software function. Issue affecting some but not all users. Short-term workaround is available.
- P3 - General questions and issues pertaining to the software. Information requested about software capabilities, usability, deployment or configuration.
Effective March 6th 2023 to April 11th 2023
DownloadTable of Contents
Ironclad CLM
Ironclad CLM provides access to create, manage, and store contracts. CLM also automatically extracts important contract data for verification when a customer uploads contracts to their repository.
Ironclad CLM User Types
Requester Seats have the ability to:
- Create contract requests using workflow launch forms
- View, comment on, and search for contracts that they have launched and/or participated in
- Sign contracts
Standard Seats are for business users who interact with all aspects of the Ironclad platform, but do not make changes to admin settings or workflow configurations. In addition to the abilities of Requester Seats, they have the ability to:
- Manage and update contract versions using Ironclad Editor, Share Document, and document upload/download functionality
- Search and view contracts in the Repository and Dashboard
- Be designated as a workflow approver in Workflow Designer
- Create and view reports in Insights
Administrator Seats have full access to Ironclad's platform, allowing them to control user permissions, workflow configurations, integrations, and other admin settings. In addition to the abilities of Standard Seats, they have the ability to:
- Create and maintain workflow configurations in Workflow Designer
- Manage Groups, API Access, User Management, and Integration settings
Note: For all user types, a user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Ironclad CLM Add-ons
Ironclad's Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request
- Automatically approve workflows in Ironclad based on Coupa approvals
- Automatically hold purchase order generation until a contract is executed in Ironclad
Ironclad's Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange, and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from within Salesforce using a custom Lightning Web Component and map Salesforce fields to Ironclad workflow attributes
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object
API Access: API access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is capped at the total of 100 API calls per user per 24-hour period * the number of seats on your Ironclad CLM platform. API Access does not include access to Ironclad Clickwrap API endpoints.
Additional API calls: Additional API calls per user per 24-hour period beyond the standard 100 API calls per user per 24-hour period * the number of seats on your Ironclad CLM platform.
Additional Smart Import Uploads: Additional Smart Import uploads beyond the annual imports that come with an Ironclad CLM subscription.
Non-production Separate Instance: Ironclad instance for non-production uses such as training and testing.
Use of Ironclad's EU data center: Ironclad's European Union data center is based in Belgium with a backup center in Germany. This data center allows EU customers to store their data locally within the EU.
Additional 1TB of Storage: Additional storage beyond the standard 1 TB amount.
Ironclad Public Workflows
Ironclad's Public Workflows include self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider. Ironclad’s Public Workflows come with 2 Administrator seats, which give users full access to Ironclad's platform, allowing them to control the user permissions, workflow configurations, integrations, and other settings needed to set up and maintain public workflows.
Ironclad Public Workflow Add-ons
Additional Click-to-Accepts (CTAs): Additional CTAs beyond the annual CTAs that come with your Public Workflow package.
Ironclad Legal Centers
Legal Centers provide the ability to manage, publish, and host legal terms online and incorporate them by reference in other documents. Package includes:
- 1 Legal Center link
- Branding with company logo
- Standard domain (No HTML/CSS customization)
Ironclad Clickwrap
Ironclad Clickwrap editions vary in features offered and may include access to some or all of the following:
- Embedded Contracts: Your license will include access to embedded contracts
- API (Application programming interface): Ironclad Clickwrap provides activity and REST APIs for customers to access clickwrap functionalities programmatically
- JavaScript Snippet: The code snippet to be embedded on the customer website to display clickwrap agreements
- SDK (Software development kit): SDKs are wrapper for customers to access Ironclad Clickwrap APIs in their programming languages
- Snapshots: Snapshots allows users to configure, manage, and capture visual evidence of the clickwrap acceptance records
- Legal Centers: Web pages that Ironclad Clickwrap generates automatically to present your legal contracts
- Public Workflows: Self-service, publicly hosted contracts triggered by a launch form and accepted either using Click-to-Accept or an integration with an esignature provider
- Static Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that have no dynamic fields or conditions in the contract
- Dynamic Clickwrap records: Electronic records of acceptance that are created by Embedded Contracts that do have dynamic fields or conditions in the contract
Higher tier packages also include features like additional API access, dynamic and multi-language clickwrap agreements, custom branding and domains, Snapshot automation, developer sandboxes, and more.
Additional entitlements can be purchased, and are outlined in the section “Ironclad Clickwrap Add-Ons”.
Ironclad Clickwrap Add-ons
Additional Static Clickwrap records provide additional Static Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Additional Dynamic Clickwrap records provide additional Dynamic Clickwrap records that are created and stored. These additional records are bought on an annual basis and must be used within the term of the Ironclad Clickwrap subscription.
Custom Service Level Agreement provides customers on Ironclad Clickwrap Professional and Enterprise a guaranteed level of system availability.
Success Plans
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 8 hours
- P2: 24 hours
- P3: 48 hours
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 4 hours
- P1: 6 hours
- P2: 12 hours
- P3: 24 hours
The Premier Success Plan provides you with access to success management assistance for adoption guidance during business hours as well as accelerated response times with our Technical Support team. Included in this package are:
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager to assist with adoption, best practices, and use-case optimization on the Ironclad platform. This includes 1:1 account and optimization reviews 2-3 times per year, in addition to an annual business review.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 2 hours
- P1: 4 hours
- P2: 12 hours
- P3: 24 hours
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring and adoption guidance.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and access to the Ironclad Community forums.
- Success Management: Aligned Success Manager for ongoing 1:1 personalized and recurring planning sessions, business reviews, and joint success plans centered around strategic goals and performance metrics.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases and live chat.
- Technical Support first response times for issues as classified by Ironclad:
- P0: 1 hour
- P1: 2 hours
- P2: 4 hours
- P3: 8 hours
For all Success Plans, the following definitions apply:
- P0 - Ironclad production issue affecting all users, including system unavailability and data integrity issues with no workaround available. Software is materially non-functional.
- P1 - Significant or ongoing interruptions of use of critical software functions with no acceptable workaround available.
- P2 - Minor or limited interruptions of use of a non-critical software function. Issue affecting some but not all users. Short-term workaround is available.
- P3 - General questions and issues pertaining to the software. Information requested about software capabilities, usability, deployment or configuration.
Product Descriptions
Effective September 12th 2024
DownloadTable of Contents
Subscription Packages
Ironclad CLM provides access to create, manage, and store contracts. Our CLM packages are designed to meet a range of needs, and vary in the number of workflows, number of users, and type of success plans they provide. While they’ve been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
- eSignature providers: Docusign, Adobe Acrobat Sign, Dropbox Sign (formerly HelloSign)
- Cloud Storage: Google Drive, OneDrive, Box, DropBox, Egnyte
- SSO: SAML based single sign on
Ironclad Clickwrap provides access to Ironclad Clickwrap. Our packages are designed to meet a range of needs, and vary in the features offered, as well as the number of embedded contracts and APIs/month they provide. All packages include APIs, JS Snippets, and SDKs; configurable clickwrap layouts and styles; and ability to manage online terms with Legal Centers. Higher tier packages may also include features like dynamic and multi-language support clickwrap agreements; custom branding, HTML, CSS of Legal Centers; custom domain; snapshots and more. While our packages have been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Subscription Add-Ons
Workflows are processes configured in Workflow Designer to create, review, sign, and archive contracts. Workflows can accommodate multiple templates, depending on Customer’s business process and templates, but, as a best practice, Ironclad recommends limiting a single workflow to one contract type, with no more than three unique contract templates.
Standard Users have the ability to:
- View contracts in the Repository and Dashboard
- Create contract requests using workflow launch forms or via the Salesforce integration, if applicable.
- Manage and update contract versions using Ironclad Editor, Share Document, and document upload/download functionality.
- Collaborate and track workflow steps using Activity Feed, @mentions, and ad-hoc approvals.
A user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Power Users have the same permissions as Standard Users as well as the abilities to:
- Be designated as a workflow approver or signer.
- Create and maintain workflows in Workflow Designer.
- Manage Groups, API Access, User Management, and Integration settings.
Smart Import – Smart Import automatically extracts important contract data for verification when a customer uploads contracts to their Repository. Customers receive 500 trial uploads included with the Ironclad CLM platform at no additional cost and may purchase additional access after 500 uploads.
Additional 1TB of Storage – Additional storage beyond the standard 1 TB amount.
API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. API Access does not include access to Ironclad Clickwrap API endpoints for interacting with Ironclad's clickwrap transaction platform.
Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from Salesforce using a custom button and map Salesforce fields to Ironclad workflow attributes.
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce.
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object.
Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request.
- Automatically approve workflows in Ironclad based on Coupa approvals.
- Automatically hold purchase order generation until a contract is executed in Ironclad.
- Launch a workflow in Ironclad from a list of vendors pulled in from OneTrust
- Map specific metadata from OneTrust on the vendor that you want to include on specific workflows
- Launch a new engagement in OneTrust for that vendor
- Create a new vendor in OneTrust and prevent approvals of the contract prior to the vendor being approved in OneTrust
Non-Production Separate Instance – Ironclad instance for non-production uses such as training and testing.
Production Separate Instance – Ironclad instance for production uses that would separate the included Ironclad accounts from Customer’s other Ironclad production instances.
Clickwrap for CLM enables:
- Click-to-Accept as a mode of acceptance within Workflow Designer
- A specified number of Click-to-Accept agreements (shown in the Order Form) per year across all workflows
- Public Workflows
Embedded Contract Locations allow users of Ironclad Clickwrap to choose online terms to be presented in a clickwrap agreement, clickwrap layout and style, and additional options for tracking acceptance of clickwrap agreements.
Additional Embedded Contract Locations provide additional configurations to track separate, distinct locations of clickwrap agreements such as clickwrap agreements for different brands, applications, websites, or mobile apps.
Snapshot Locations are defined as locations or URLs where Snapshots will be taken. Snapshot Locations can be set up with an Embedded Contract Location to capture metadata of a clickwrap agreement as well as visual evidence of what the clickwrap agreement looked like when it was presented to the counterparty. Snapshot Locations can be set up to automatically capture this visual evidence on a daily, weekly, or monthly cadence for web and mobile web URLs.
- Adapt the quality and accuracy of AI results as well as improve the ability to understand any unique data and domain knowledge and context. 100 Custom AI clauses are included.
- Train and fine-tune Ironclad AI models for improved performance on customers’ most important clauses & provisions. Available to all Ironclad customers (NA & EUDC).
Success Plans
The Standard Success Plan helps you achieve your goals with self-guided resources and access to 8AM-8PM EST Technical Support.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST.
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in Ironclad Help Center, and access to the Ironclad Community Forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
The Premier Success Plan provides you with access to success management assistance during business hours, including proactive health monitoring; adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success:Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Digital Success Management: Access to on-demand success resources to assist with providing adoption; best practices and use-case optimization on the Ironclad platform.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring, adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Designated Success Manager: Direct access to a designated Customer Success Manager, responsible for leading business reviews with usage metric analysis
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
Effective May 23rd 2024 to September 12th 2024
DownloadTable of Contents
Subscription Packages
Ironclad CLM provides access to create, manage, and store contracts. Our CLM packages are designed to meet a range of needs, and vary in the number of workflows, number of users, and type of success plans they provide. While they’ve been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Ironclad Clickwrap provides access to Ironclad Clickwrap. Our packages are designed to meet a range of needs, and vary in the features offered, as well as the number of embedded contracts and APIs/month they provide. All packages include APIs, JS Snippets, and SDKs; configurable clickwrap layouts and styles; and ability to manage online terms with Legal Centers. Higher tier packages may also include features like dynamic and multi-language support clickwrap agreements; custom branding, HTML, CSS of Legal Centers; custom domain; snapshots and more. While our packages have been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Subscription Add-Ons
Workflows are processes configured in Workflow Designer to create, review, sign, and archive contracts. Workflows can accommodate multiple templates, depending on Customer’s business process and templates, but, as a best practice, Ironclad recommends limiting a single workflow to one contract type, with no more than three unique contract templates.
Standard Users have the ability to:
- View contracts in the Repository and Dashboard
- Create contract requests using workflow launch forms or via the Salesforce integration, if applicable.
- Manage and update contract versions using Ironclad Editor, Share Document, and document upload/download functionality.
- Collaborate and track workflow steps using Activity Feed, @mentions, and ad-hoc approvals.
A user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Power Users have the same permissions as Standard Users as well as the abilities to:
- Be designated as a workflow approver or signer.
- Create and maintain workflows in Workflow Designer.
- Manage Groups, API Access, User Management, and Integration settings.
Smart Import – Smart Import automatically extracts important contract data for verification when a customer uploads contracts to their Repository. Customers receive 500 trial uploads included with the Ironclad CLM platform at no additional cost and may purchase additional access after 500 uploads.
Additional 1TB of Storage – Additional storage beyond the standard 1 TB amount.
API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. API Access does not include access to Ironclad Clickwrap API endpoints for interacting with Ironclad's clickwrap transaction platform.
Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from Salesforce using a custom button and map Salesforce fields to Ironclad workflow attributes.
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce.
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object.
Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request.
- Automatically approve workflows in Ironclad based on Coupa approvals.
- Automatically hold purchase order generation until a contract is executed in Ironclad.
- Launch a workflow in Ironclad from a list of vendors pulled in from OneTrust
- Map specific metadata from OneTrust on the vendor that you want to include on specific workflows
- Launch a new engagement in OneTrust for that vendor
- Create a new vendor in OneTrust and prevent approvals of the contract prior to the vendor being approved in OneTrust
Non-Production Separate Instance – Ironclad instance for non-production uses such as training and testing.
Production Separate Instance – Ironclad instance for production uses that would separate the included Ironclad accounts from Customer’s other Ironclad production instances.
Clickwrap for CLM enables:
- Click-to-Accept as a mode of acceptance within Workflow Designer
- A specified number of Click-to-Accept agreements (shown in the Order Form) per year across all workflows
- Public Workflows
Embedded Contract Locations allow users of Ironclad Clickwrap to choose online terms to be presented in a clickwrap agreement, clickwrap layout and style, and additional options for tracking acceptance of clickwrap agreements.
Additional Embedded Contract Locations provide additional configurations to track separate, distinct locations of clickwrap agreements such as clickwrap agreements for different brands, applications, websites, or mobile apps.
Snapshot Locations are defined as locations or URLs where Snapshots will be taken. Snapshot Locations can be set up with an Embedded Contract Location to capture metadata of a clickwrap agreement as well as visual evidence of what the clickwrap agreement looked like when it was presented to the counterparty. Snapshot Locations can be set up to automatically capture this visual evidence on a daily, weekly, or monthly cadence for web and mobile web URLs.
- Adapt the quality and accuracy of AI results as well as improve the ability to understand any unique data and domain knowledge and context. 100 Custom AI clauses are included.
- Train and fine-tune Ironclad AI models for improved performance on customers’ most important clauses & provisions. Available to all Ironclad customers (NA & EUDC).
Success Plans
The Standard Success Plan helps you achieve your goals with self-guided resources and access to 8AM-8PM EST Technical Support.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST.
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in Ironclad Help Center, and access to the Ironclad Community Forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
The Premier Success Plan provides you with access to success management assistance during business hours, including proactive health monitoring; adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success:Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Digital Success Management: Access to on-demand success resources to assist with providing adoption; best practices and use-case optimization on the Ironclad platform.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring, adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Designated Success Manager: Direct access to a designated Customer Success Manager, responsible for leading business reviews with usage metric analysis
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
Effective November 8th 2023 to May 23rd 2024
DownloadTable of Contents
Subscription Packages
Ironclad CLM provides access to create, manage, and store contracts. Our CLM packages are designed to meet a range of needs, and vary in the number of workflows, number of users, and type of success plans they provide. While they’ve been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Ironclad Clickwrap provides access to Ironclad Clickwrap. Our packages are designed to meet a range of needs, and vary in the features offered, as well as the number of embedded contracts and APIs/month they provide. All packages include APIs, JS Snippets, and SDKs; configurable clickwrap layouts and styles; and ability to manage online terms with Legal Centers. Higher tier packages may also include features like dynamic and multi-language support clickwrap agreements; custom branding, HTML, CSS of Legal Centers; custom domain; snapshots and more. While our packages have been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Subscription Add-Ons
Workflows are processes configured in Workflow Designer to create, review, sign, and archive contracts. Workflows can accommodate multiple templates, depending on Customer’s business process and templates, but, as a best practice, Ironclad recommends limiting a single workflow to one contract type, with no more than three unique contract templates.
Standard Users have the ability to:
- View contracts in the Repository and Dashboard
- Create contract requests using workflow launch forms or via the Salesforce integration, if applicable.
- Manage and update contract versions using Ironclad Editor, Share Document, and document upload/download functionality.
- Collaborate and track workflow steps using Activity Feed, @mentions, and ad-hoc approvals.
A user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Power Users have the same permissions as Standard Users as well as the abilities to:
- Be designated as a workflow approver or signer.
- Create and maintain workflows in Workflow Designer.
- Manage Groups, API Access, User Management, and Integration settings.
Smart Import – Smart Import automatically extracts important contract data for verification when a customer uploads contracts to their Repository. Customers receive 500 trial uploads included with the Ironclad CLM platform at no additional cost and may purchase additional access after 500 uploads.
Additional 1TB of Storage – Additional storage beyond the standard 1 TB amount.
API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. API Access does not include access to Ironclad Clickwrap API endpoints for interacting with Ironclad's clickwrap transaction platform.
Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from Salesforce using a custom button and map Salesforce fields to Ironclad workflow attributes.
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce.
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object.
Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request.
- Automatically approve workflows in Ironclad based on Coupa approvals.
- Automatically hold purchase order generation until a contract is executed in Ironclad.
- Launch a workflow in Ironclad from a list of vendors pulled in from OneTrust
- Map specific metadata from OneTrust on the vendor that you want to include on specific workflows
- Launch a new engagement in OneTrust for that vendor
- Create a new vendor in OneTrust and prevent approvals of the contract prior to the vendor being approved in OneTrust
Non-Production Separate Instance – Ironclad instance for non-production uses such as training and testing.
Production Separate Instance – Ironclad instance for production uses that would separate the included Ironclad accounts from Customer’s other Ironclad production instances.
Clickwrap for CLM enables:
- Click-to-Accept as a mode of acceptance within Workflow Designer
- A specified number of Click-to-Accept agreements (shown in the Order Form) per year across all workflows
- Public Workflows
Embedded Contract Locations allow users of Ironclad Clickwrap to choose online terms to be presented in a clickwrap agreement, clickwrap layout and style, and additional options for tracking acceptance of clickwrap agreements.
Additional Embedded Contract Locations provide additional configurations to track separate, distinct locations of clickwrap agreements such as clickwrap agreements for different brands, applications, websites, or mobile apps.
Snapshot Locations are defined as locations or URLs where Snapshots will be taken. Snapshot Locations can be set up with an Embedded Contract Location to capture metadata of a clickwrap agreement as well as visual evidence of what the clickwrap agreement looked like when it was presented to the counterparty. Snapshot Locations can be set up to automatically capture this visual evidence on a daily, weekly, or monthly cadence for web and mobile web URLs.
- Adapt the quality and accuracy of AI results as well as improve the ability to understand any unique data and domain knowledge and context. 100 Custom AI clauses are included.
- Train and fine-tune Ironclad AI models for improved performance on customers’ most important clauses & provisions. Available to all Ironclad customers (NA & EUDC).
Success Plans
The Standard Success Plan helps you achieve your goals with self-guided resources and access to 8AM-8PM EST Technical Support.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST.
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in Ironclad Help Center, and access to the Ironclad Community Forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
The Premier Success Plan provides you with access to success management assistance during business hours, including proactive health monitoring; adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success:Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Digital Success Management: Access to on-demand success resources to assist with providing adoption; best practices and use-case optimization on the Ironclad platform.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring, adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Designated Success Manager: Direct access to a designated Customer Success Manager, responsible for leading business reviews with usage metric analysis
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
Effective November 8th 2023 to November 8th 2023
DownloadTable of Contents
Subscription Packages
Ironclad CLM provides access to create, manage, and store contracts. Our CLM packages are designed to meet a range of needs, and vary in the number of workflows, number of users, and type of success plans they provide. While they’ve been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Ironclad Clickwrap provides access to Ironclad Clickwrap. Our packages are designed to meet a range of needs, and vary in the features offered, as well as the number of embedded contracts and APIs/month they provide. All packages include APIs, JS Snippets, and SDKs; configurable clickwrap layouts and styles; and ability to manage online terms with Legal Centers. Higher tier packages may also include features like dynamic and multi-language support clickwrap agreements; custom branding, HTML, CSS of Legal Centers; custom domain; snapshots and more. While our packages have been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Subscription Add-Ons
Workflows are processes configured in Workflow Designer to create, review, sign, and archive contracts. Workflows can accommodate multiple templates, depending on Customer’s business process and templates, but, as a best practice, Ironclad recommends limiting a single workflow to one contract type, with no more than three unique contract templates.
Standard Users have the ability to:
- View contracts in the Repository and Dashboard
- Create contract requests using workflow launch forms or via the Salesforce integration, if applicable.
- Manage and update contract versions using Ironclad Editor, Share Document, and document upload/download functionality.
- Collaborate and track workflow steps using Activity Feed, @mentions, and ad-hoc approvals.
A user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Power Users have the same permissions as Standard Users as well as the abilities to:
- Be designated as a workflow approver or signer.
- Create and maintain workflows in Workflow Designer.
- Manage Groups, API Access, User Management, and Integration settings.
Smart Import – Smart Import automatically extracts important contract data for verification when a customer uploads contracts to their Repository. Customers receive 500 trial uploads included with the Ironclad CLM platform at no additional cost and may purchase additional access after 500 uploads.
Additional 1TB of Storage – Additional storage beyond the standard 1 TB amount.
API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. API Access does not include access to Ironclad Clickwrap API endpoints for interacting with Ironclad's clickwrap transaction platform.
Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from Salesforce using a custom button and map Salesforce fields to Ironclad workflow attributes.
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce.
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object.
Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request.
- Automatically approve workflows in Ironclad based on Coupa approvals.
- Automatically hold purchase order generation until a contract is executed in Ironclad.
- Launch a workflow in Ironclad from a list of vendors pulled in from OneTrust
- Map specific metadata from OneTrust on the vendor that you want to include on specific workflows
- Launch a new engagement in OneTrust for that vendor
- Create a new vendor in OneTrust and prevent approvals of the contract prior to the vendor being approved in OneTrust
Non-Production Separate Instance – Ironclad instance for non-production uses such as training and testing.
Production Separate Instance – Ironclad instance for production uses that would separate the included Ironclad accounts from Customer’s other Ironclad production instances.
Clickwrap for CLM enables:
- Click-to-Accept as a mode of acceptance within Workflow Designer
- A specified number of Click-to-Accept agreements (shown in the Order Form) per year across all workflows
- Public Workflows
Embedded Contract Locations allow users of Ironclad Clickwrap to choose online terms to be presented in a clickwrap agreement, clickwrap layout and style, and additional options for tracking acceptance of clickwrap agreements.
Additional Embedded Contract Locations provide additional configurations to track separate, distinct locations of clickwrap agreements such as clickwrap agreements for different brands, applications, websites, or mobile apps.
Snapshot Locations are defined as locations or URLs where Snapshots will be taken. Snapshot Locations can be set up with an Embedded Contract Location to capture metadata of a clickwrap agreement as well as visual evidence of what the clickwrap agreement looked like when it was presented to the counterparty. Snapshot Locations can be set up to automatically capture this visual evidence on a daily, weekly, or monthly cadence for web and mobile web URLs.
Success Plans
The Standard Success Plan helps you achieve your goals with self-guided resources and access to 8AM-8PM EST Technical Support.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST.
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in Ironclad Help Center, and access to the Ironclad Community Forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
The Premier Success Plan provides you with access to success management assistance during business hours, including proactive health monitoring; adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success:Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Digital Success Management: Access to on-demand success resources to assist with providing adoption; best practices and use-case optimization on the Ironclad platform.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring, adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Designated Success Manager: Direct access to a designated Customer Success Manager, responsible for leading business reviews with usage metric analysis
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
Effective October 16th 2023 to November 8th 2023
DownloadTable of Contents
Subscription Packages
Ironclad CLM provides access to create, manage, and store contracts. Our CLM packages are designed to meet a range of needs, and vary in the number of workflows, number of users, and type of success plans they provide. While they’ve been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Ironclad Clickwrap provides access to Ironclad Clickwrap. Our packages are designed to meet a range of needs, and vary in the features offered, as well as the number of embedded contracts and APIs/month they provide. All packages include APIs, JS Snippets, and SDKs; configurable clickwrap layouts and styles; and ability to manage online terms with Legal Centers. Higher tier packages may also include features like dynamic and multi-language support clickwrap agreements; custom branding, HTML, CSS of Legal Centers; custom domain; snapshots and more. While our packages have been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Subscription Add-Ons
Workflows are processes configured in Workflow Designer to create, review, sign, and archive contracts. Workflows can accommodate multiple templates, depending on Customer’s business process and templates, but, as a best practice, Ironclad recommends limiting a single workflow to one contract type, with no more than three unique contract templates.
Standard Users have the ability to:
- View contracts in the Repository and Dashboard
- Create contract requests using workflow launch forms or via the Salesforce integration, if applicable.
- Manage and update contract versions using Ironclad Editor, Share Document, and document upload/download functionality.
- Collaborate and track workflow steps using Activity Feed, @mentions, and ad-hoc approvals.
A user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Power Users have the same permissions as Standard Users as well as the abilities to:
- Be designated as a workflow approver or signer.
- Create and maintain workflows in Workflow Designer.
- Manage Groups, API Access, User Management, and Integration settings.
Smart Import – Smart Import automatically extracts important contract data for verification when a customer uploads contracts to their Repository. Customers receive 500 trial uploads included with the Ironclad CLM platform at no additional cost and may purchase additional access after 500 uploads.
Additional 1TB of Storage – Additional storage beyond the standard 1 TB amount.
API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. API Access does not include access to Ironclad Clickwrap API endpoints for interacting with Ironclad's clickwrap transaction platform.
Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from Salesforce using a custom button and map Salesforce fields to Ironclad workflow attributes.
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce.
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object.
Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request.
- Automatically approve workflows in Ironclad based on Coupa approvals.
- Automatically hold purchase order generation until a contract is executed in Ironclad.
Non-Production Separate Instance – Ironclad instance for non-production uses such as training and testing.
Production Separate Instance – Ironclad instance for production uses that would separate the included Ironclad accounts from Customer’s other Ironclad production instances.
Clickwrap for CLM enables:
- Click-to-Accept as a mode of acceptance within Workflow Designer
- A specified number of Click-to-Accept agreements (shown in the Order Form) per year across all workflows
- Public Workflows
Embedded Contract Locations allow users of Ironclad Clickwrap to choose online terms to be presented in a clickwrap agreement, clickwrap layout and style, and additional options for tracking acceptance of clickwrap agreements.
Additional Embedded Contract Locations provide additional configurations to track separate, distinct locations of clickwrap agreements such as clickwrap agreements for different brands, applications, websites, or mobile apps.
Snapshot Locations are defined as locations or URLs where Snapshots will be taken. Snapshot Locations can be set up with an Embedded Contract Location to capture metadata of a clickwrap agreement as well as visual evidence of what the clickwrap agreement looked like when it was presented to the counterparty. Snapshot Locations can be set up to automatically capture this visual evidence on a daily, weekly, or monthly cadence for web and mobile web URLs.
Success Plans
The Standard Success Plan helps you achieve your goals with self-guided resources and access to 8AM-8PM EST Technical Support.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST.
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in Ironclad Help Center, and access to the Ironclad Community Forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
The Premier Success Plan provides you with access to success management assistance during business hours, including proactive health monitoring; adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success:Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Digital Success Management: Access to on-demand success resources to assist with providing adoption; best practices and use-case optimization on the Ironclad platform.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring, adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Designated Success Manager: Direct access to a designated Customer Success Manager, responsible for leading business reviews with usage metric analysis
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
Effective October 12th 2023 to October 16th 2023
DownloadTable of Contents
Subscription Packages
Ironclad CLM provides access to create, manage, and store contracts. Our CLM packages are designed to meet a range of needs, and vary in the number of workflows, number of users, and type of success plans they provide. While they’ve been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Ironclad Clickwrap provides access to Ironclad Clickwrap. Our packages are designed to meet a range of needs, and vary in the features offered, as well as the number of embedded contracts and APIs/month they provide. All packages include APIs, JS Snippets, and SDKs; configurable clickwrap layouts and styles; and ability to manage online terms with Legal Centers. Higher tier packages may also include features like dynamic and multi-language support clickwrap agreements; custom branding, HTML, CSS of Legal Centers; custom domain; snapshots and more. While our packages have been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Subscription Add-Ons
Workflows are processes configured in Workflow Designer to create, review, sign, and archive contracts. Workflows can accommodate multiple templates, depending on Customer’s business process and templates, but, as a best practice, Ironclad recommends limiting a single workflow to one contract type, with no more than three unique contract templates.
Standard Users have the ability to:
- View contracts in the Repository and Dashboard
- Create contract requests using workflow launch forms or via the Salesforce integration, if applicable.
- Manage and update contract versions using Ironclad Editor, Share Document, and document upload/download functionality.
- Collaborate and track workflow steps using Activity Feed, @mentions, and ad-hoc approvals.
A user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Power Users have the same permissions as Standard Users as well as the abilities to:
- Be designated as a workflow approver or signer.
- Create and maintain workflows in Workflow Designer.
- Manage Groups, API Access, User Management, and Integration settings.
Smart Import – Smart Import automatically extracts important contract data for verification when a customer uploads contracts to their Repository. Customers receive 500 trial uploads included with the Ironclad CLM platform at no additional cost and may purchase additional access after 500 uploads.
Additional 1TB of Storage – Additional storage beyond the standard 1 TB amount.
API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. API Access does not include access to Ironclad Clickwrap API endpoints for interacting with Ironclad's clickwrap transaction platform.
Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from Salesforce using a custom button and map Salesforce fields to Ironclad workflow attributes.
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce.
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object.
Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request.
- Automatically approve workflows in Ironclad based on Coupa approvals.
- Automatically hold purchase order generation until a contract is executed in Ironclad.
Non-Production Separate Instance – Ironclad instance for non-production uses such as training and testing.
Production Separate Instance – Ironclad instance for production uses that would separate the included Ironclad accounts from Customer’s other Ironclad production instances.
Clickwrap for CLM enables:
- Click-to-Accept as a mode of acceptance within Workflow Designer
- A specified number of Click-to-Accept agreements (shown in the Order Form) per year across all workflows
- Public Workflows
Embedded Contract Locations allow users of Ironclad Clickwrap to choose online terms to be presented in a clickwrap agreement, clickwrap layout and style, and additional options for tracking acceptance of clickwrap agreements.
Additional Embedded Contract Locations provide additional configurations to track separate, distinct locations of clickwrap agreements such as clickwrap agreements for different brands, applications, websites, or mobile apps.
Snapshot Locations are defined as locations or URLs where Snapshots will be taken. Snapshot Locations can be set up with an Embedded Contract Location to capture metadata of a clickwrap agreement as well as visual evidence of what the clickwrap agreement looked like when it was presented to the counterparty. Snapshot Locations can be set up to automatically capture this visual evidence on a daily, weekly, or monthly cadence for web and mobile web URLs.
Success Plans
The Standard Success Plan helps you achieve your goals with self-guided resources and access to 8AM-8PM EST Technical Support.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST.
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in Ironclad Help Center, and access to the Ironclad Community Forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
The Premier Success Plan provides you with access to success management assistance during business hours, including proactive health monitoring; adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success:Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Digital Success Management: Access to on-demand success resources to assist with providing adoption; best practices and use-case optimization on the Ironclad platform.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring, adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Designated Success Manager: Direct access to a designated Customer Success Manager, responsible for leading business reviews with usage metric analysis
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
Effective July 9th 2023 to October 12th 2023
DownloadTable of Contents
Subscription Packages
Ironclad CLM provides access to create, manage, and store contracts. Our CLM packages are designed to meet a range of needs, and vary in the number of workflows, number of users, and type of success plans they provide. While they’ve been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Ironclad Clickwrap provides access to Ironclad Clickwrap. Our packages are designed to meet a range of needs, and vary in the features offered, as well as the number of embedded contracts and APIs/month they provide. All packages include APIs, JS Snippets, and SDKs; configurable clickwrap layouts and styles; and ability to manage online terms with Legal Centers. Higher tier packages may also include features like dynamic and multi-language support clickwrap agreements; custom branding, HTML, CSS of Legal Centers; custom domain; snapshots and more. While our packages have been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Subscription Add-Ons
Workflows are processes configured in Workflow Designer to create, review, sign, and archive contracts. Workflows can accommodate multiple templates, depending on Customer’s business process and templates, but, as a best practice, Ironclad recommends limiting a single workflow to one contract type, with no more than three unique contract templates.
Standard Users have the ability to:
- View contracts in the Repository and Dashboard
- Create contract requests using workflow launch forms or via the Salesforce integration, if applicable.
- Manage and update contract versions using Ironclad Editor, Share Document, and document upload/download functionality.
- Collaborate and track workflow steps using Activity Feed, @mentions, and ad-hoc approvals.
A user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Power Users have the same permissions as Standard Users as well as the abilities to:
- Be designated as a workflow approver or signer.
- Create and maintain workflows in Workflow Designer.
- Manage Groups, API Access, User Management, and Integration settings.
Smart Import – Smart Import automatically extracts important contract data for verification when a customer uploads contracts to their Repository. Customers receive 500 trial uploads included with the Ironclad CLM platform at no additional cost and may purchase additional access after 500 uploads.
Additional 1TB of Storage – Additional storage beyond the standard 1 TB amount.
API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. API Access does not include access to Ironclad Clickwrap API endpoints for interacting with Ironclad's clickwrap transaction platform.
Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from Salesforce using a custom button and map Salesforce fields to Ironclad workflow attributes.
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce.
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object.
Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request.
- Automatically approve workflows in Ironclad based on Coupa approvals.
- Automatically hold purchase order generation until a contract is executed in Ironclad.
Non-Production Separate Instance – Ironclad instance for non-production uses such as training and testing.
Production Separate Instance – Ironclad instance for production uses that would separate the included Ironclad accounts from Customer’s other Ironclad production instances.
Clickwrap for CLM enables:
- Click-to-Accept as a mode of acceptance within Workflow Designer
- A specified number of Click-to-Accept agreements (shown in the Order Form) per year across all workflows
- Public Workflows
Embedded Contract Locations allow users of Ironclad Clickwrap to choose online terms to be presented in a clickwrap agreement, clickwrap layout and style, and additional options for tracking acceptance of clickwrap agreements.
Additional Embedded Contract Locations provide additional configurations to track separate, distinct locations of clickwrap agreements such as clickwrap agreements for different brands, applications, websites, or mobile apps.
Snapshot Locations are defined as locations or URLs where Snapshots will be taken. Snapshot Locations can be set up with an Embedded Contract Location to capture metadata of a clickwrap agreement as well as visual evidence of what the clickwrap agreement looked like when it was presented to the counterparty. Snapshot Locations can be set up to automatically capture this visual evidence on a daily, weekly, or monthly cadence for web and mobile web URLs.
Success Plans
The Standard Success Plan helps you achieve your goals with self-guided resources and access to 8AM-8PM EST Technical Support.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST.
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in Ironclad Help Center, and access to the Ironclad Community Forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
The Premier Success Plan provides you with access to success management assistance during business hours, including proactive health monitoring; adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success:Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Digital Success Management: Access to on-demand success resources to assist with providing adoption; best practices and use-case optimization on the Ironclad platform.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring, adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Designated Success Manager: Direct access to a designated Customer Success Manager, responsible for leading business reviews with usage metric analysis
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
Effective July 5th 2023 to July 9th 2023
DownloadTable of Contents
Subscription Packages
Ironclad CLM provides access to create, manage, and store contracts. Our CLM packages are designed to meet a range of needs, and vary in the number of workflows, number of users, and type of success plans they provide. While they’ve been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Ironclad Clickwrap provides access to Ironclad Clickwrap. Our packages are designed to meet a range of needs, and vary in the features offered, as well as the number of embedded contracts and APIs/month they provide. All packages include APIs, JS Snippets, and SDKs; configurable clickwrap layouts and styles; and ability to manage online terms with Legal Centers. Higher tier packages may also include features like dynamic and multi-language support clickwrap agreements; custom branding, HTML, CSS of Legal Centers; custom domain; snapshots and more. While our packages have been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Subscription Add-Ons
Workflows are processes configured in Workflow Designer to create, review, sign, and archive contracts. Workflows can accommodate multiple templates, depending on Customer’s business process and templates, but, as a best practice, Ironclad recommends limiting a single workflow to one contract type, with no more than three unique contract templates.
Standard Users have the ability to:
- View contracts in the Repository and Dashboard
- Create contract requests using workflow launch forms or via the Salesforce integration, if applicable.
- Manage and update contract versions using Ironclad Editor, Share Document, and document upload/download functionality.
- Collaborate and track workflow steps using Activity Feed, @mentions, and ad-hoc approvals.
A user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Power Users have the same permissions as Standard Users as well as the abilities to:
- Be designated as a workflow approver or signer.
- Create and maintain workflows in Workflow Designer.
- Manage Groups, API Access, User Management, and Integration settings.
Smart Import – Smart Import automatically extracts important contract data for verification when a customer uploads contracts to their Repository. Customers receive 500 trial uploads included with the Ironclad CLM platform at no additional cost and may purchase additional access after 500 uploads.
Additional 1TB of Storage – Additional storage beyond the standard 1 TB amount.
API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. API Access does not include access to Ironclad Clickwrap API endpoints for interacting with Ironclad's clickwrap transaction platform.
Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from Salesforce using a custom button and map Salesforce fields to Ironclad workflow attributes.
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce.
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object.
Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request.
- Automatically approve workflows in Ironclad based on Coupa approvals.
- Automatically hold purchase order generation until a contract is executed in Ironclad.
Non-Production Separate Instance – Ironclad instance for non-production uses such as training and testing.
Production Separate Instance – Ironclad instance for production uses that would separate the included Ironclad accounts from Customer’s other Ironclad production instances.
Clickwrap for CLM enables:
- Click-to-Accept as a mode of acceptance within Workflow Designer
- A specified number of Click-to-Accept agreements (shown in the Order Form) per year across all workflows
- Public Workflows
Embedded Contract Locations allow users of Ironclad Clickwrap to choose online terms to be presented in a clickwrap agreement, clickwrap layout and style, and additional options for tracking acceptance of clickwrap agreements.
Additional Embedded Contract Locations provide additional configurations to track separate, distinct locations of clickwrap agreements such as clickwrap agreements for different brands, applications, websites, or mobile apps.
Snapshot Locations are defined as locations or URLs where Snapshots will be taken. Snapshot Locations can be set up with an Embedded Contract Location to capture metadata of a clickwrap agreement as well as visual evidence of what the clickwrap agreement looked like when it was presented to the counterparty. Snapshot Locations can be set up to automatically capture this visual evidence on a daily, weekly, or monthly cadence for web and mobile web URLs.
Success Plans
The Standard Success Plan helps you achieve your goals with self-guided resources and access to 8AM-8PM EST Technical Support.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST.
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in Ironclad Help Center, and access to the Ironclad Community Forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
The Premier Success Plan provides you with access to success management assistance during business hours, including proactive health monitoring; adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success:Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Digital Success Management: Access to on-demand success resources to assist with providing adoption; best practices and use-case optimization on the Ironclad platform.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring, adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Designated Success Manager: Direct access to a designated Customer Success Manager, responsible for leading business reviews with usage metric analysis
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
Effective July 5th 2023 to July 5th 2023
DownloadTable of Contents
Subscription Packages
Ironclad CLM provides access to create, manage, and store contracts. Our CLM packages are designed to meet a range of needs, and vary in the number of workflows, number of users, and type of success plans they provide. While they’ve been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Ironclad Clickwrap provides access to Ironclad Clickwrap. Our packages are designed to meet a range of needs, and vary in the features offered, as well as the number of embedded contracts and APIs/month they provide. All packages include APIs, JS Snippets, and SDKs; configurable clickwrap layouts and styles; and ability to manage online terms with Legal Centers. Higher tier packages may also include features like dynamic and multi-language support clickwrap agreements; custom branding, HTML, CSS of Legal Centers; custom domain; snapshots and more. While our packages have been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Subscription Add-Ons
Workflows are processes configured in Workflow Designer to create, review, sign, and archive contracts. Workflows can accommodate multiple templates, depending on Customer’s business process and templates, but, as a best practice, Ironclad recommends limiting a single workflow to one contract type, with no more than three unique contract templates.
Standard Users have the ability to:
- View contracts in the Repository and Dashboard
- Create contract requests using workflow launch forms or via the Salesforce integration, if applicable.
- Manage and update contract versions using Ironclad Editor, Share Document, and document upload/download functionality.
- Collaborate and track workflow steps using Activity Feed, @mentions, and ad-hoc approvals.
A user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Power Users have the same permissions as Standard Users as well as the abilities to:
- Be designated as a workflow approver or signer.
- Create and maintain workflows in Workflow Designer.
- Manage Groups, API Access, User Management, and Integration settings.
Smart Import – Smart Import automatically extracts important contract data for verification when a customer uploads contracts to their Repository. Customers receive 500 trial uploads included with the Ironclad CLM platform at no additional cost and may purchase additional access after 500 uploads.
Additional 1TB of Storage – Additional storage beyond the standard 1 TB amount.
API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is governed by the API Terms of Use at https://legal.ironcladapp.com/api-terms-of-use, which are incorporated by reference here. API Access does not include access to Ironclad Clickwrap API endpoints for interacting with Ironclad's clickwrap transaction platform.
Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from Salesforce using a custom button and map Salesforce fields to Ironclad workflow attributes.
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce.
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object.
Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request.
- Automatically approve workflows in Ironclad based on Coupa approvals.
- Automatically hold purchase order generation until a contract is executed in Ironclad.
Non-Production Separate Instance – Ironclad instance for non-production uses such as training and testing.
Production Separate Instance – Ironclad instance for production uses that would separate the included Ironclad accounts from Customer’s other Ironclad production instances.
Clickwrap for CLM enables:
- Click-to-Accept as a mode of acceptance within Workflow Designer
- A specified number of Click-to-Accept agreements (shown in the Order Form) per year across all workflows
- Public Workflows
Embedded Contract Locations allow users of Ironclad Clickwrap to choose online terms to be presented in a clickwrap agreement, clickwrap layout and style, and additional options for tracking acceptance of clickwrap agreements.
Additional Embedded Contract Locations provide additional configurations to track separate, distinct locations of clickwrap agreements such as clickwrap agreements for different brands, applications, websites, or mobile apps.
Snapshot Locations are defined as locations or URLs where Snapshots will be taken. Snapshot Locations can be set up with an Embedded Contract Location to capture metadata of a clickwrap agreement as well as visual evidence of what the clickwrap agreement looked like when it was presented to the counterparty. Snapshot Locations can be set up to automatically capture this visual evidence on a daily, weekly, or monthly cadence for web and mobile web URLs.
Success Plans
The Standard Success Plan helps you achieve your goals with self-guided resources and access to 8AM-8PM EST Technical Support.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST.
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in Ironclad Help Center, and access to the Ironclad Community Forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
The Premier Success Plan provides you with access to success management assistance during business hours, including proactive health monitoring; adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success:Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Digital Success Management: Access to on-demand success resources to assist with providing adoption; best practices and use-case optimization on the Ironclad platform.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring, adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Designated Success Manager: Direct access to a designated Customer Success Manager, responsible for leading business reviews with usage metric analysis
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
Effective May 22nd 2023 to July 5th 2023
DownloadTable of Contents
Subscription Packages
Ironclad CLM provides access to create, manage, and store contracts. Our CLM packages are designed to meet a range of needs, and vary in the number of workflows, number of users, and type of success plans they provide. While they’ve been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Ironclad Clickwrap provides access to Ironclad Clickwrap. Our packages are designed to meet a range of needs, and vary in the features offered, as well as the number of embedded contracts and APIs/month they provide. All packages include APIs, JS Snippets, and SDKs; configurable clickwrap layouts and styles; and ability to manage online terms with Legal Centers. Higher tier packages may also include features like dynamic and multi-language support clickwrap agreements; custom branding, HTML, CSS of Legal Centers; custom domain; snapshots and more. While our packages have been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Subscription Add-Ons
Workflows are processes configured in Workflow Designer to create, review, sign, and archive contracts. Workflows can accommodate multiple templates, depending on Customer’s business process and templates, but, as a best practice, Ironclad recommends limiting a single workflow to one contract type, with no more than three unique contract templates.
Standard Users have the ability to:
- View contracts in the Repository and Dashboard
- Create contract requests using workflow launch forms or via the Salesforce integration, if applicable.
- Manage and update contract versions using Ironclad Editor, Share Document, and document upload/download functionality.
- Collaborate and track workflow steps using Activity Feed, @mentions, and ad-hoc approvals.
A user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Power Users have the same permissions as Standard Users as well as the abilities to:
- Be designated as a workflow approver or signer.
- Create and maintain workflows in Workflow Designer.
- Manage Groups, API Access, User Management, and Integration settings.
Smart Import – Smart Import automatically extracts important contract data for verification when a customer uploads contracts to their Repository. Customers receive 500 trial uploads included with the Ironclad CLM platform at no additional cost and may purchase additional access after 500 uploads.
Additional 1TB of Storage – Additional storage beyond the standard 1 TB amount.
API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is capped at 100 API calls per user per 24-hour period. API Access does not include access to Ironclad Clickwrap API endpoints for interacting with Ironclad's clickwrap transaction platform.
Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from Salesforce using a custom button and map Salesforce fields to Ironclad workflow attributes.
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce.
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object.
Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request.
- Automatically approve workflows in Ironclad based on Coupa approvals.
- Automatically hold purchase order generation until a contract is executed in Ironclad.
Non-Production Separate Instance – Ironclad instance for non-production uses such as training and testing.
Production Separate Instance – Ironclad instance for production uses that would separate the included Ironclad accounts from Customer’s other Ironclad production instances.
Clickwrap for CLM enables:
- Click-to-Accept as a mode of acceptance within Workflow Designer
- A specified number of Click-to-Accept agreements (shown in the Order Form) per year across all workflows
- Public Workflows
Embedded Contract Locations allow users of Ironclad Clickwrap to choose online terms to be presented in a clickwrap agreement, clickwrap layout and style, and additional options for tracking acceptance of clickwrap agreements.
Additional Embedded Contract Locations provide additional configurations to track separate, distinct locations of clickwrap agreements such as clickwrap agreements for different brands, applications, websites, or mobile apps.
Snapshot Locations are defined as locations or URLs where Snapshots will be taken. Snapshot Locations can be set up with an Embedded Contract Location to capture metadata of a clickwrap agreement as well as visual evidence of what the clickwrap agreement looked like when it was presented to the counterparty. Snapshot Locations can be set up to automatically capture this visual evidence on a daily, weekly, or monthly cadence for web and mobile web URLs.
Success Plans
The Standard Success Plan helps you achieve your goals with self-guided resources and access to 8AM-8PM EST Technical Support.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST.
The Priority Success Plan helps you achieve your goals with self-guided resources and accelerated response times with our Technical Support team.
- 24/7 Success Resources: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in Ironclad Help Center, and access to the Ironclad Community Forums.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST through written cases.
The Premier Success Plan provides you with access to success management assistance during business hours, including proactive health monitoring; adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success:Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Digital Success Management: Access to on-demand success resources to assist with providing adoption; best practices and use-case optimization on the Ironclad platform.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring, adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Designated Success Manager: Direct access to a designated Customer Success Manager, responsible for leading business reviews with usage metric analysis
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
Effective May 10th 2023 to May 22nd 2023
DownloadTable of Contents
Subscription Packages
Ironclad CLM provides access to create, manage, and store contracts. Our CLM packages are designed to meet a range of needs, and vary in the number of workflows, number of users, and type of success plans they provide. While they’ve been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Ironclad Clickwrap provides access to Ironclad Clickwrap. Our packages are designed to meet a range of needs, and vary in the features offered, as well as the number of embedded contracts and APIs/month they provide. All packages include APIs, JS Snippets, and SDKs; configurable clickwrap layouts and styles; and ability to manage online terms with Legal Centers. Higher tier packages may also include features like dynamic and multi-language support clickwrap agreements; custom branding, HTML, CSS of Legal Centers; custom domain; snapshots and more. While our packages have been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Subscription Add-Ons
Workflows are processes configured in Workflow Designer to create, review, sign, and archive contracts. Workflows can accommodate multiple templates, depending on Customer’s business process and templates, but, as a best practice, Ironclad recommends limiting a single workflow to one contract type, with no more than three unique contract templates.
Standard Users have the ability to:
- View contracts in the Repository and Dashboard
- Create contract requests using workflow launch forms or via the Salesforce integration, if applicable.
- Manage and update contract versions using Ironclad Editor, Share Document, and document upload/download functionality.
- Collaborate and track workflow steps using Activity Feed, @mentions, and ad-hoc approvals.
A user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Power Users have the same permissions as Standard Users as well as the abilities to:
- Be designated as a workflow approver or signer.
- Create and maintain workflows in Workflow Designer.
- Manage Groups, API Access, User Management, and Integration settings.
Smart Import – Smart Import automatically extracts important contract data for verification when a customer uploads contracts to their Repository. Customers receive 500 trial uploads included with the Ironclad CLM platform at no additional cost and may purchase additional access after 500 uploads.
Additional 1TB of Storage – Additional storage beyond the standard 1 TB amount.
API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is capped at 100 API calls per user per 24-hour period. API Access does not include access to Ironclad Clickwrap API endpoints for interacting with Ironclad's clickwrap transaction platform.
Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from Salesforce using a custom button and map Salesforce fields to Ironclad workflow attributes.
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce.
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object.
Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request.
- Automatically approve workflows in Ironclad based on Coupa approvals.
- Automatically hold purchase order generation until a contract is executed in Ironclad.
Non-Production Separate Instance – Ironclad instance for non-production uses such as training and testing.
Production Separate Instance – Ironclad instance for production uses that would separate the included Ironclad accounts from Customer’s other Ironclad production instances.
Clickwrap for CLM enables:
- Click-to-Accept as a mode of acceptance within Workflow Designer
- A specified number of Click-to-Accept agreements (shown in the Order Form) per year across all workflows
- Public Workflows
Embedded Contract Locations allow users of Ironclad Clickwrap to choose online terms to be presented in a clickwrap agreement, clickwrap layout and style, and additional options for tracking acceptance of clickwrap agreements.
Additional Embedded Contract Locations provide additional configurations to track separate, distinct locations of clickwrap agreements such as clickwrap agreements for different brands, applications, websites, or mobile apps.
Snapshot Locations are defined as locations or URLs where Snapshots will be taken. Snapshot Locations can be set up with an Embedded Contract Location to capture metadata of a clickwrap agreement as well as visual evidence of what the clickwrap agreement looked like when it was presented to the counterparty. Snapshot Locations can be set up to automatically capture this visual evidence on a daily, weekly, or monthly cadence for web and mobile web URLs.
Success Plans
The Standard Success Plan helps you achieve your goals with self-guided resources and access to 8AM-8PM EST Technical Support.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST.
The Premier Success Plan provides you with access to success management assistance during business hours, including proactive health monitoring; adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success:Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Digital Success Management: Access to on-demand success resources to assist with providing adoption; best practices and use-case optimization on the Ironclad platform.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring, adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Designated Success Manager: Direct access to a designated Customer Success Manager, responsible for leading business reviews with usage metric analysis
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
Effective April 21st 2023 to May 10th 2023
DownloadTable of Contents
Subscription Packages
Ironclad CLM provides access to create, manage, and store contracts. Our CLM packages are designed to meet a range of needs, and vary in the number of workflows, number of users, and type of success plans they provide. While they’ve been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Ironclad Clickwrap provides access to Ironclad Clickwrap. Our packages are designed to meet a range of needs, and vary in the features offered, as well as the number of embedded contracts and APIs/month they provide. All packages include APIs, JS Snippets, and SDKs; configurable clickwrap layouts and styles; and ability to manage online terms with Legal Centers. Higher tier packages may also include features like dynamic and multi-language support clickwrap agreements; custom branding, HTML, CSS of Legal Centers; custom domain; snapshots and more. While our packages have been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Subscription Add-Ons
Workflows are processes configured in Workflow Designer to create, review, sign, and archive contracts. Workflows can accommodate multiple templates, depending on Customer’s business process and templates, but, as a best practice, Ironclad recommends limiting a single workflow to one contract type, with no more than three unique contract templates.
Standard Users have the ability to:
- View contracts in the Repository and Dashboard
- Create contract requests using workflow launch forms or via the Salesforce integration, if applicable.
- Manage and update contract versions using Ironclad Editor, Share Document, and document upload/download functionality.
- Collaborate and track workflow steps using Activity Feed, @mentions, and ad-hoc approvals.
A user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Power Users have the same permissions as Standard Users as well as the abilities to:
- Be designated as a workflow approver or signer.
- Create and maintain workflows in Workflow Designer.
- Manage Groups, API Access, User Management, and Integration settings.
Smart Import – Smart Import automatically extracts important contract data for verification when a customer uploads contracts to their Repository. Customers receive 500 trial uploads included with the Ironclad CLM platform at no additional cost and may purchase additional access after 500 uploads.
Additional 1TB of Storage – Additional storage beyond the standard 1 TB amount.
API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is capped at 100 API calls per user per 24-hour period. API Access does not include access to Ironclad Clickwrap API endpoints for interacting with Ironclad's clickwrap transaction platform.
Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from Salesforce using a custom button and map Salesforce fields to Ironclad workflow attributes.
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce.
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object.
Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request.
- Automatically approve workflows in Ironclad based on Coupa approvals.
- Automatically hold purchase order generation until a contract is executed in Ironclad.
Non-Production Separate Instance – Ironclad instance for non-production uses such as training and testing.
Production Separate Instance – Ironclad instance for production uses that would separate the included Ironclad accounts from Customer’s other Ironclad production instances.
Clickwrap for CLM enables:
- Click-to-Accept as a mode of acceptance within Workflow Designer
- A specified number of Click-to-Accept agreements (shown in the Order Form) per year across all workflows
- Public Workflows
Embedded Contract Locations allow users of Ironclad Clickwrap to choose online terms to be presented in a clickwrap agreement, clickwrap layout and style, and additional options for tracking acceptance of clickwrap agreements.
Additional Embedded Contract Locations provide additional configurations to track separate, distinct locations of clickwrap agreements such as clickwrap agreements for different brands, applications, websites, or mobile apps.
Snapshot Locations are defined as locations or URLs where Snapshots will be taken. Snapshot Locations can be set up with an Embedded Contract Location to capture metadata of a clickwrap agreement as well as visual evidence of what the clickwrap agreement looked like when it was presented to the counterparty. Snapshot Locations can be set up to automatically capture this visual evidence on a daily, weekly, or monthly cadence for web and mobile web URLs.
Success Plans
The Standard Success Plan helps you achieve your goals with self-guided resources and access to 8AM-8PM EST Technical Support.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST.
The Premier Success Plan provides you with access to success management assistance during business hours, including proactive health monitoring; adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success:Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Digital Success Management: Access to on-demand success resources to assist with providing adoption; best practices and use-case optimization on the Ironclad platform.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring, adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Designated Success Manager: Direct access to a designated Customer Success Manager, responsible for leading business reviews with usage metric analysis
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
Effective October 11th 2022 to April 21st 2023
DownloadTable of Contents
Subscription Packages
Ironclad CLM provides access to create, manage, and store contracts. Our CLM packages are designed to meet a range of needs, and vary in the number of workflows, number of users, and type of success plans they provide. While they’ve been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Ironclad Clickwrap provides access to Ironclad Clickwrap. Our packages are designed to meet a range of needs, and vary in the features offered, as well as the number of embedded contracts and APIs/month they provide. All packages include APIs, JS Snippets, and SDKs; configurable clickwrap layouts and styles; and ability to manage online terms with Legal Centers. Higher tier packages may also include features like dynamic and multi-language support clickwrap agreements; custom branding, HTML, CSS of Legal Centers; custom domain; snapshots and more. While our packages have been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Subscription Add-Ons
Workflows are processes configured in Workflow Designer to create, review, sign, and archive contracts. Workflows can accommodate multiple templates, depending on Customer’s business process and templates, but, as a best practice, Ironclad recommends limiting a single workflow to one contract type, with no more than three unique contract templates.
Standard Users have the ability to:
- View contracts in the Repository and Dashboard
- Create contract requests using workflow launch forms or via the Salesforce integration, if applicable.
- Manage and update contract versions using Ironclad Editor, Share Document, and document upload/download functionality.
- Collaborate and track workflow steps using Activity Feed, @mentions, and ad-hoc approvals.
A user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Power Users have the same permissions as Standard Users as well as the abilities to:
- Be designated as a workflow approver or signer.
- Create and maintain workflows in Workflow Designer.
- Manage Groups, API Access, User Management, and Integration settings.
Smart Import – Smart Import automatically extracts important contract data for verification when a customer uploads contracts to their Repository. Customers receive 500 trial uploads included with the Ironclad CLM platform at no additional cost and may purchase additional access after 500 uploads.
Additional 1TB of Storage – Additional storage beyond the standard 1 TB amount.
API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is capped at 100 API calls per user per 24-hour period. API Access does not include access to Ironclad Clickwrap API endpoints for interacting with Ironclad's clickwrap transaction platform.
Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from Salesforce using a custom button and map Salesforce fields to Ironclad workflow attributes.
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce.
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object.
Coupa Integration streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition request.
- Automatically approve workflows in Ironclad based on Coupa approvals.
- Automatically hold purchase order generation until a contract is executed in Ironclad.
Non-Production Separate Instance – Ironclad instance for non-production uses such as training and testing.
Production Separate Instance – Ironclad instance for production uses that would separate the included Ironclad accounts from Customer’s other Ironclad production instances.
Clickwrap for CLM enables:
- Click-to-Accept as a mode of acceptance within Workflow Designer
- A specified number of Click-to-Accept agreements (shown in the Order Form) per year across all workflows
- Public Workflows
Embedded Contract Locations allow users of Ironclad Clickwrap to choose online terms to be presented in a clickwrap agreement, clickwrap layout and style, and additional options for tracking acceptance of clickwrap agreements.
Additional Embedded Contract Locations provide additional configurations to track separate, distinct locations of clickwrap agreements such as clickwrap agreements for different brands, applications, websites, or mobile apps.
Snapshot Locations are defined as locations or URLs where Snapshots will be taken. Snapshot Locations can be set up with an Embedded Contract Location to capture metadata of a clickwrap agreement as well as visual evidence of what the clickwrap agreement looked like when it was presented to the counterparty. Snapshot Locations can be set up to automatically capture this visual evidence on a daily, weekly, or monthly cadence for web and mobile web URLs.
Success Plans
The Standard Success Plan helps you achieve your goals with self-guided resources and access to 8AM-8PM EST Technical Support.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST.
The Premier Success Plan provides you with access to success management assistance during business hours, including proactive health monitoring; adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success:Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Digital Success Management: Access to on-demand success resources to assist with providing adoption; best practices and use-case optimization on the Ironclad platform.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring, adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Designated Success Manager: Direct access to a designated Customer Success Manager, responsible for leading business reviews with usage metric analysis
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
Effective February 4th 2022 to October 11th 2022
DownloadTable of Contents
Subscription Packages
Ironclad CLM provides access to create, manage, and store contracts. Our CLM packages are designed to meet a range of needs, and vary in the number of workflows, number of users, and type of success plans they provide. While they’ve been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Ironclad Clickwrap provides access to Ironclad Clickwrap. Our packages are designed to meet a range of needs, and vary in the features offered, as well as the number of embedded contracts and APIs/month they provide. All packages include APIs, JS Snippets, and SDKs; configurable clickwrap layouts and styles; and ability to manage online terms with Legal Centers. Higher tier packages may also include features like dynamic and multi-language support clickwrap agreements; custom branding, HTML, CSS of Legal Centers; custom domain; snapshots and more. While our packages have been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Subscription Add-Ons
Workflows are processes configured in Workflow Designer to create, review, sign, and archive contracts. Workflows can accommodate multiple templates, depending on Customer’s business process and templates, but, as a best practice, Ironclad recommends limiting a single workflow to one contract type, with no more than three unique contract templates.
Standard Users have the ability to:
- View contracts in the Repository and Dashboard
- Create contract requests using workflow launch forms or via the Salesforce integration, if applicable.
- Manage and update contract versions using Ironclad Editor, Share Document, and document upload/download functionality.
- Collaborate and track workflow steps using Activity Feed, @mentions, and ad-hoc approvals.
A user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Power Users have the same permissions as Standard Users as well as the abilities to:
- Be designated as a workflow approver or signer.
- Create and maintain workflows in Workflow Designer.
- Manage Groups, API Access, User Management, and Integration settings.
Smart Import – Smart Import automatically extracts important contract data for verification when a customer uploads contracts to their Repository. Customers receive 500 trial uploads included with the Ironclad CLM platform at no additional cost and may purchase additional access after 500 uploads.
Additional 1TB of Storage – Additional storage beyond the standard 1 TB amount.
API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is capped at 100 API calls per user per 24-hour period. API Access does not include access to Ironclad Clickwrap API endpoints for interacting with Ironclad's clickwrap transaction platform.
Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from Salesforce using a custom button and map Salesforce fields to Ironclad workflow attributes.
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce.
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object.
Coupa Integration (Paid Open Beta) streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition
- Automatically Approve in Ironclad based on Coupa approvals.
- Automatically hold PO generation until a contract is executed in Ironclad.
Customer acknowledges and agrees that Ironclad provides no warranty of any kind as to the beta version of the Coupa Integration or as to when a general release version of the Coupa Integration will be delivered. Customer agrees to provide Ironclad with access to its Coupa sandbox environment for support and debugging purposes.
Non-Production Separate Instance – Ironclad instance for non-production uses such as training and testing.
Production Separate Instance – Ironclad instance for production uses that would separate the included Ironclad accounts from Customer’s other Ironclad production instances.
Clickwrap for CLM enables:
- Click-to-Accept as a mode of acceptance within Workflow Designer
- A specified number of Click-to-Accept agreements (shown in the Order Form) per year across all workflows
- Public Workflows
Embedded Contract Locations allow users of Ironclad Clickwrap to choose online terms to be presented in a clickwrap agreement, clickwrap layout and style, and additional options for tracking acceptance of clickwrap agreements.
Additional Embedded Contract Locations provide additional configurations to track separate, distinct locations of clickwrap agreements such as clickwrap agreements for different brands, applications, websites, or mobile apps.
Snapshot Locations are defined as locations or URLs where Snapshots will be taken. Snapshot Locations can be set up with an Embedded Contract Location to capture metadata of a clickwrap agreement as well as visual evidence of what the clickwrap agreement looked like when it was presented to the counterparty. Snapshot Locations can be set up to automatically capture this visual evidence on a daily, weekly, or monthly cadence for web and mobile web URLs.
Success Plans
The Standard Success Plan helps you achieve your goals with self-guided resources and access to 8AM-8PM EST Technical Support.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST.
The Premier Success Plan provides you with access to success management assistance during business hours, including proactive health monitoring; adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success:Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Digital Success Management: Access to on-demand success resources to assist with providing adoption; best practices and use-case optimization on the Ironclad platform.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring, adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Designated Success Manager: Direct access to a designated Customer Success Manager, responsible for leading business reviews with usage metric analysis
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents.
Effective January 20th 2022 to February 4th 2022
DownloadTable of Contents
Subscription Packages
Ironclad CLM provides access to create, manage, and store contracts. Our CLM packages are designed to meet a range of needs, and vary in the number of workflows, number of users, and type of success plans they provide. While they’ve been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Ironclad Clickwrap provides access to Ironclad Clickwrap. Our packages are designed to meet a range of needs, and vary in the features offered, as well as the number of embedded contracts and APIs/month they provide. All packages include APIs, JS Snippets, and SDKs; configurable clickwrap layouts and styles; and ability to manage online terms with Legal Centers. Higher tier packages may also include features like dynamic and multi-language support clickwrap agreements; custom branding, HTML, CSS of Legal Centers; custom domain; snapshots and more. While our packages have been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Subscription Add-Ons
Workflows are processes configured in Workflow Designer to create, review, sign, and archive contracts. Workflows can accommodate multiple templates, depending on Customer’s business process and templates, but, as a best practice, Ironclad recommends limiting a single workflow to one contract type, with no more than three unique contract templates.
Standard Users have the ability to:
- View contracts in the Repository and Dashboard
- Create contract requests using workflow launch forms or via the Salesforce integration, if applicable.
- Manage and update contract versions using Ironclad Editor, Share Document, and document upload/download functionality.
- Collaborate and track workflow steps using Activity Feed, @mentions, and ad-hoc approvals.
A user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Power Users have the same permissions as Standard Users as well as the abilities to:
- Be designated as a workflow approver or signer.
- Create and maintain workflows in Workflow Designer.
- Manage Groups, API Access, User Management, and Integration settings.
Smart Import – Smart Import automatically extracts important contract data for verification when a customer uploads contracts to their Repository. Customers receive 500 trial uploads included in their Ironclad CLM base package at no additional cost and may purchase additional access after 500 uploads.
Additional 1TB of Storage – Additional storage beyond the standard 1 TB amount.
API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is capped at 100 API calls per user per 24-hour period. API Access does not include access to Ironclad Clickwrap API endpoints for interacting with Ironclad's clickwrap transaction platform.
Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from Salesforce using a custom button and map Salesforce fields to Ironclad workflow attributes.
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce.
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object.
Coupa Integration (Paid Open Beta) streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition
- Automatically Approve in Ironclad based on Coupa approvals.
- Automatically hold PO generation until a contract is executed in Ironclad.
Customer acknowledges and agrees that Ironclad provides no warranty of any kind as to the beta version of the Coupa Integration or as to when a general release version of the Coupa Integration will be delivered. Customer agrees to provide Ironclad with access to its Coupa sandbox environment for support and debugging purposes.
Non-Production Separate Instance – Ironclad instance for non-production uses such as training and testing.
Production Separate Instance – Ironclad instance for production uses that would separate the included Ironclad accounts from Customer’s other Ironclad production instances.
Clickwrap for CLM enables:
- Click-to-Accept as a mode of acceptance within Workflow Designer
- A specified number of Click-to-Accept agreements (shown in the Order Form) per year across all workflows
- Public Workflows
Embedded Contract Locations allow users of Ironclad Clickwrap to choose online terms to be presented in a clickwrap agreement, clickwrap layout and style, and additional options for tracking acceptance of clickwrap agreements.
Additional Embedded Contract Locations provide additional configurations to track separate, distinct locations of clickwrap agreements such as clickwrap agreements for different brands, applications, websites, or mobile apps.
Snapshot Locations are defined as locations or URLs where Snapshots will be taken. Snapshot Locations can be set up with an Embedded Contract Location to capture metadata of a clickwrap agreement as well as visual evidence of what the clickwrap agreement looked like when it was presented to the counterparty. Snapshot Locations can be set up to automatically capture this visual evidence on a daily, weekly, or monthly cadence for web and mobile web URLs.
Success Plans
The Standard Success Plan helps you achieve your goals with self-guided resources and access to 8AM-8PM EST Technical Support.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST. As set forth in the Enterprise Services Agreement at Exhibit A: Ironclad Service Level Agreement & Technical Support Schedule, which is incorporated by reference.
The Premier Success Plan provides you with access to success management assistance during business hours, including proactive health monitoring; adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success:Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Digital Success Management: Access to on-demand success resources to assist with providing adoption; best practices and use-case optimization on the Ironclad platform.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents. As set forth in the Enterprise Services Agreement at Exhibit A: Ironclad Service Level Agreement & Technical Support Schedule, which is incorporated by reference.
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring, adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Designated Success Manager: Direct access to a designated Customer Success Manager, responsible for leading business reviews with usage metric analysis
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents. As set forth in the Enterprise Services Agreement at Exhibit A: Ironclad Service Level Agreement & Technical Support Schedule, which is incorporated by reference.
Effective October 20th 2021 to January 20th 2022
DownloadTable of Contents
Subscription Packages
Ironclad CLM provides access to create, manage, and store contracts. Our CLM packages are designed to meet a range of needs, and vary in the number of workflows, number of users, and type of success plans they provide. While they’ve been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Ironclad Clickwrap provides access to Ironclad Clickwrap. Our packages are designed to meet a range of needs, and vary in the features offered, as well as the number of embedded contracts and APIs/month they provide. All packages include APIs, JS Snippets, and SDKs; configurable clickwrap layouts and styles; and ability to manage online terms with Legal Centers. Higher tier packages may also include features like dynamic and multi-language support clickwrap agreements; custom branding, HTML, CSS of Legal Centers; custom domain; snapshots and more. While our packages have been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Subscription Add-Ons
Workflows are processes configured in Workflow Designer to create, review, sign, and archive contracts. Workflows can accommodate multiple templates, depending on Customer’s business process and templates, but, as a best practice, Ironclad recommends limiting a single workflow to one contract type, with no more than three unique contract templates.
Standard Users have the ability to:
- View contracts in the Repository and Dashboard
- Create contract requests using workflow launch forms or via the Salesforce integration, if applicable.
- Manage and update contract versions using Ironclad Editor, Share Document, and document upload/download functionality.
- Collaborate and track workflow steps using Activity Feed, @mentions, and ad-hoc approvals.
A user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Power Users have the same permissions as Standard Users as well as the abilities to:
- Be designated as a workflow approver or signer.
- Create and maintain workflows in Workflow Designer.
- Manage Groups, API Access, User Management, and Integration settings.
Additional 1TB of Storage – Additional storage beyond the standard 1 TB amount.
API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is capped at 100 API calls per user per 24-hour period. API Access does not include access to Ironclad Clickwrap API endpoints for interacting with Ironclad's clickwrap transaction platform.
Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from Salesforce using a custom button and map Salesforce fields to Ironclad workflow attributes.
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce.
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object.
Coupa Integration (Paid Open Beta) streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition
- Automatically Approve in Ironclad based on Coupa approvals.
- Automatically hold PO generation until a contract is executed in Ironclad.
Customer acknowledges and agrees that Ironclad provides no warranty of any kind as to the beta version of the Coupa Integration or as to when a general release version of the Coupa Integration will be delivered. Customer agrees to provide Ironclad with access to its Coupa sandbox environment for support and debugging purposes.
Non-Production Separate Instance – Ironclad instance for non-production uses such as training and testing.
Production Separate Instance – Ironclad instance for production uses that would separate the included Ironclad accounts from Customer’s other Ironclad production instances.
Clickwrap for CLM enables:
- Click-to-Accept as a mode of acceptance within Workflow Designer
- A specified number of Click-to-Accept agreements (shown in the Order Form) per year across all workflows
- Public Workflows
Embedded Contract Locations allow users of Ironclad Clickwrap to choose online terms to be presented in a clickwrap agreement, clickwrap layout and style, and additional options for tracking acceptance of clickwrap agreements.
Additional Embedded Contract Locations provide additional configurations to track separate, distinct locations of clickwrap agreements such as clickwrap agreements for different brands, applications, websites, or mobile apps.
Snapshot Locations are defined as locations or URLs where Snapshots will be taken. Snapshot Locations can be set up with an Embedded Contract Location to capture metadata of a clickwrap agreement as well as visual evidence of what the clickwrap agreement looked like when it was presented to the counterparty. Snapshot Locations can be set up to automatically capture this visual evidence on a daily, weekly, or monthly cadence for web and mobile web URLs.
Success Plans
The Standard Success Plan helps you achieve your goals with self-guided resources and access to 8AM-8PM EST Technical Support.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST. As set forth in the Enterprise Services Agreement at Exhibit A: Ironclad Service Level Agreement & Technical Support Schedule, which is incorporated by reference.
The Premier Success Plan provides you with access to success management assistance during business hours, including proactive health monitoring; adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success:Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Digital Success Management: Access to on-demand success resources to assist with providing adoption; best practices and use-case optimization on the Ironclad platform.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents. As set forth in the Enterprise Services Agreement at Exhibit A: Ironclad Service Level Agreement & Technical Support Schedule, which is incorporated by reference.
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring, adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Designated Success Manager: Direct access to a designated Customer Success Manager, responsible for leading business reviews with usage metric analysis
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents. As set forth in the Enterprise Services Agreement at Exhibit A: Ironclad Service Level Agreement & Technical Support Schedule, which is incorporated by reference.
Effective October 12th 2021 to October 20th 2021
DownloadTable of Contents
Subscription Packages
Ironclad CLM provides access to create, manage, and store contracts. Our CLM packages are designed to meet a range of needs, and vary in the number of workflows, number of users, and type of success plans they provide. While they’ve been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Ironclad Clickwrap provides access to Ironclad Clickwrap. Our packages are designed to meet a range of needs, and vary in the features offered, as well as the number of embedded contracts and APIs/month they provide. All packages include APIs, JS Snippets, and SDKs; configurable clickwrap layouts and styles; and ability to manage online terms with Legal Centers. Higher tier packages may also include features like dynamic and multi-language support clickwrap agreements; custom branding, HTML, CSS of Legal Centers; custom domain; snapshots and more. While our packages have been developed based on the usage patterns of our customer base, we know that each customer is unique, and that customers may need more entitlements over time. Additional entitlements can be purchased, and are outlined in the section, “Subscription Add-Ons”.
Subscription Add-Ons
Workflows are processes configured in Workflow Designer to create, review, sign, and archive contracts. Workflows can accommodate multiple templates, depending on Customer’s business process and templates, but, as a best practice, Ironclad recommends limiting a single workflow to one contract type, with no more than three unique contract templates.
Standard Users have the ability to:
- View contracts in the Repository and Dashboard
- Create contract requests using workflow launch forms or via the Salesforce integration, if applicable.
- Manage and update contract versions using Ironclad Editor, Share Document, and document upload/download functionality.
- Collaborate and track workflow steps using Activity Feed, @mentions, and ad-hoc approvals.
A user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Power Users have the same permissions as Standard Users as well as the abilities to:
- Be designated as a workflow approver or signer.
- Create and maintain workflows in Workflow Designer.
- Manage Groups, API Access, User Management, and Integration settings.
Additional 1TB of Storage – Additional storage beyond the standard 1 TB amount.
API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is capped at 100 API calls per user per 24-hour period. API Access does not include access to Ironclad Clickwrap API endpoints for interacting with Ironclad's clickwrap transaction platform.
Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from Salesforce using a custom button and map Salesforce fields to Ironclad workflow attributes.
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce.
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object.
Coupa Integration (Paid Open Beta) streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition
- Automatically Approve in Ironclad based on Coupa approvals.
- Automatically hold PO generation until a contract is executed in Ironclad.
Customer acknowledges and agrees that Ironclad provides no warranty of any kind as to the beta version of the Coupa Integration or as to when a general release version of the Coupa Integration will be delivered.
Non-Production Separate Instance – Ironclad instance for non-production uses such as training and testing.
Production Separate Instance – Ironclad instance for production uses that would separate the included Ironclad accounts from Customer’s other Ironclad production instances.
Clickwrap for CLM enables:
- Click-to-Accept as a mode of acceptance within Workflow Designer
- A specified number of Click-to-Accept agreements (shown in the Order Form) per year across all workflows
- Public Workflows
Embedded Contract Locations allow users of Ironclad Clickwrap to choose online terms to be presented in a clickwrap agreement, clickwrap layout and style, and additional options for tracking acceptance of clickwrap agreements.
Additional Embedded Contract Locations provide additional configurations to track separate, distinct locations of clickwrap agreements such as clickwrap agreements for different brands, applications, websites, or mobile apps.
Snapshot Locations are defined as locations or URLs where Snapshots will be taken. Snapshot Locations can be set up with an Embedded Contract Location to capture metadata of a clickwrap agreement as well as visual evidence of what the clickwrap agreement looked like when it was presented to the counterparty. Snapshot Locations can be set up to automatically capture this visual evidence on a daily, weekly, or monthly cadence for web and mobile web URLs.
Success Plans
The Standard Success Plan helps you achieve your goals with self-guided resources and access to 8AM-8PM EST Technical Support.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST. As set forth in the Enterprise Services Agreement at Exhibit A: Ironclad Service Level Agreement & Technical Support Schedule, which is incorporated by reference.
The Premier Success Plan provides you with access to success management assistance during business hours, including proactive health monitoring; adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success:Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Digital Success Management: Access to on-demand success resources to assist with providing adoption; best practices and use-case optimization on the Ironclad platform.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents. As set forth in the Enterprise Services Agreement at Exhibit A: Ironclad Service Level Agreement & Technical Support Schedule, which is incorporated by reference.
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring, adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Designated Success Manager: Direct access to a designated Customer Success Manager, responsible for leading business reviews with usage metric analysis
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents. As set forth in the Enterprise Services Agreement at Exhibit A: Ironclad Service Level Agreement & Technical Support Schedule, which is incorporated by reference.
Effective October 11th 2021 to October 12th 2021
DownloadTable of Contents
Subscription Packages
CLM – Starter Package provides access to Ironclad to create, manage, and store contracts. Included with this package are:
- 3 Workflows
- 2 Power Users
- 23 Standard Users
- Standard Success Plan
CLM – Standard Package provides access to Ironclad to create, manage, and store contracts. Included with this package are:
- 5 Workflows
- 5 Power Users
- 45 Standard Users
- Standard Success Plan
CLM – Growth Package provides access to Ironclad to create, manage, and store contracts. Included with this package are:
- 10 Workflows
- 10 Power Users
- 90 Standard Users
- Premier Success Plan
CLM – Pro Package provides access to Ironclad to create, manage, and store contracts. Included with this package are:
- 25 Workflows
- 15 Power Users
- 135 Standard Users
- Premier Success Plan
Ironclad Clickwrap – Starter Package provides access to Ironclad Clickwrap. Included with this package are:
- 3 embedded contract locations
- 10,000 API calls/month
- APIs, JS Snippet, and SDKs
- Configurable clickwrap layout & style
- Manage online terms with Legal Centers
Ironclad Clickwrap – Growth Package provides access to Ironclad Clickwrap. Included with this package are:
- 10 embedded contract locations
- 100,000 API calls/month
- APIs, JS Snippet, and SDKs
- Configurable clickwrap layout & style
- Dynamic with support for multiple languages in clickwrap agreements
- Manage online terms with Legal Centers
- Custom branding, HTML, & CSS of Legal Centers
- Custom domain
Ironclad Clickwrap – Pro Package provides access to Ironclad Clickwrap. Included with this package are:
- 25 embedded contract locations
- 1,000,000 API calls/month
- APIs, JS Snippet, and SDKs
- Configurable clickwrap layout & style
- Dynamic and multi-language support in clickwrap agreements
- Manage online terms with Legal Centers
- Custom branding, HTML, & CSS of Legal Centers
- Custom domain
- Snapshots
Subscription Add-Ons
Workflows are processes configured in Workflow Designer to create, review, sign, and archive contracts. Workflows can accommodate multiple templates, depending on Customer’s business process and templates, but, as a best practice, Ironclad recommends limiting a single workflow to one contract type, with no more than three unique contract templates.
Standard Users have the ability to:
- View contracts in the Repository and Dashboard
- Create contract requests using workflow launch forms or via the Salesforce integration, if applicable.
- Manage and update contract versions using Ironclad Editor, Share Document, and document upload/download functionality.
- Collaborate and track workflow steps using Activity Feed, @mentions, and ad-hoc approvals.
A user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Power Users have the same permissions as Standard Users as well as the abilities to:
- Be designated as a workflow approver or signer.
- Create and maintain workflows in Workflow Designer.
- Manage Groups, API Access, User Management, and Integration settings.
Additional 1TB of Storage – Additional storage beyond the standard 1 TB amount.
API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is capped at 100 API calls per user per 24-hour period. API Access does not include access to Ironclad Clickwrap API endpoints for interacting with Ironclad's clickwrap transaction platform.
Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from Salesforce using a custom button and map Salesforce fields to Ironclad workflow attributes.
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce.
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object.
Coupa Integration (Paid Open Beta) streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition
- Automatically Approve in Ironclad based on Coupa approvals.
- Automatically hold PO generation until a contract is executed in Ironclad.
Customer acknowledges and agrees that Ironclad provides no warranty of any kind as to the beta version of the Coupa Integration or as to when a general release version of the Coupa Integration will be delivered.
Non-Production Separate Instance – Ironclad instance for non-production uses such as training and testing.
Production Separate Instance – Ironclad instance for production uses that would separate the included Ironclad accounts from Customer’s other Ironclad production instances.
Clickwrap for CLM enables:
- Click-to-Accept as a mode of acceptance within Workflow Designer
- A specified number of Click-to-Accept agreements (shown in the Order Form) per year across all workflows
- Public Workflows
Embedded Contract Locations allow users of Ironclad Clickwrap to choose online terms to be presented in a clickwrap agreement, clickwrap layout and style, and additional options for tracking acceptance of clickwrap agreements.
Additional Embedded Contract Locations provide additional configurations to track separate, distinct locations of clickwrap agreements such as clickwrap agreements for different brands, applications, websites, or mobile apps.
Snapshot Locations are defined as locations or URLs where Snapshots will be taken. Snapshot Locations can be set up with an Embedded Contract Location to capture metadata of a clickwrap agreement as well as visual evidence of what the clickwrap agreement looked like when it was presented to the counterparty. Snapshot Locations can be set up to automatically capture this visual evidence on a daily, weekly, or monthly cadence for web and mobile web URLs.
Success Plans
The Standard Success Plan helps you achieve your goals with self-guided resources and access to 8AM-8PM EST Technical Support.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST. As set forth in the Enterprise Services Agreement at Exhibit A: Ironclad Service Level Agreement & Technical Support Schedule, which is incorporated by reference.
The Premier Success Plan provides you with access to success management assistance during business hours, including proactive health monitoring; adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success:Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Digital Success Management: Access to on-demand success resources to assist with providing adoption; best practices and use-case optimization on the Ironclad platform.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents. As set forth in the Enterprise Services Agreement at Exhibit A: Ironclad Service Level Agreement & Technical Support Schedule, which is incorporated by reference.
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring, adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Designated Success Manager: Direct access to a designated Customer Success Manager, responsible for leading business reviews with usage metric analysis
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents. As set forth in the Enterprise Services Agreement at Exhibit A: Ironclad Service Level Agreement & Technical Support Schedule, which is incorporated by reference.
Effective October 11th 2021 to October 11th 2021
DownloadTable of Contents
Subscription Packages
CLM – Starter Package provides access to Ironclad to create, manage, and store contracts. Included with this package are:
- 3 Workflows
- 2 Power Users
- 23 Standard Users
- Standard Success Plan
CLM – Standard Package provides access to Ironclad to create, manage, and store contracts. Included with this package are:
- 5 Workflows
- 5 Power Users
- 45 Standard Users
- Standard Success Plan
CLM – Growth Package provides access to Ironclad to create, manage, and store contracts. Included with this package are:
- 10 Workflows
- 10 Power Users
- 90 Standard Users
- Premier Success Plan
CLM – Pro Package provides access to Ironclad to create, manage, and store contracts. Included with this package are:
- 25 Workflows
- 15 Power Users
- 135 Standard Users
- Premier Success Plan
Ironclad Clickwrap – Starter Package provides access to Ironclad Clickwrap. Included with this package are:
- 3 embedded contract locations
- 10,000 API calls/month
- APIs, JS Snippet, and SDKs
- Configurable clickwrap layout & style
- Manage online terms with Legal Centers
Ironclad Clickwrap – Growth Package provides access to Ironclad Clickwrap. Included with this package are:
- 10 embedded contract locations
- 100,000 API calls/month
- APIs, JS Snippet, and SDKs
- Configurable clickwrap layout & style
- Dynamic with support for multiple languages in clickwrap agreements
- Manage online terms with Legal Centers
- Custom branding, HTML, & CSS of Legal Centers
- Custom domain
Ironclad Clickwrap – Pro Package provides access to Ironclad Clickwrap. Included with this package are:
- 25 embedded contract locations
- 1,000,000 API calls/month
- APIs, JS Snippet, and SDKs
- Configurable clickwrap layout & style
- Dynamic and multi-language support in clickwrap agreements
- Manage online terms with Legal Centers
- Custom branding, HTML, & CSS of Legal Centers
- Custom domain
- Snapshots
Subscription Add-Ons
Workflows are processes configured in Workflow Designer to create, review, sign, and archive contracts. Workflows can accommodate multiple templates, depending on Customer’s business process and templates, but, as a best practice, Ironclad recommends limiting a single workflow to one contract type, with no more than three unique contract templates.
Standard Users have the ability to:
- View contracts in the Repository and Dashboard
- Create contract requests using workflow launch forms or via the Salesforce integration, if applicable.
- Manage and update contract versions using Ironclad Editor, Share Document, and document upload/download functionality.
- Collaborate and track workflow steps using Activity Feed, @mentions, and ad-hoc approvals.
A user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Power Users have the same permissions as Standard Users as well as the abilities to:
- Be designated as a workflow approver or signer.
- Create and maintain workflows in Workflow Designer.
- Manage Groups, API Access, User Management, and Integration settings.
Additional 1TB of Storage – Additional storage beyond the standard 1 TB amount.
API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is capped at 100 API calls per user per 24-hour period. API Access does not include access to Ironclad Clickwrap API endpoints for interacting with Ironclad's clickwrap transaction platform.
Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from Salesforce using a custom button and map Salesforce fields to Ironclad workflow attributes.
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce.
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object.
Coupa Integration (Paid Open Beta) streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition
- Automatically Approve in Ironclad based on Coupa approvals.
- Automatically hold PO generation until a contract is executed in Ironclad.
Customer acknowledges and agrees that Ironclad provides no warranty of any kind as to the beta version of the Coupa Integration or as to when a general release version of the Coupa Integration will be delivered.
Non-Production Separate Instance – Ironclad instance for non-production uses such as training and testing.
Production Separate Instance – Ironclad instance for production uses that would separate the included Ironclad accounts from Customer’s other Ironclad production instances.
Clickwrap for CLM enables:
- Click-to-Accept as a mode of acceptance within Workflow Designer
- A specified number of Click-to-Accept agreements (shown in the Order Form) per year across all workflows
- Public Workflows
Embedded Contract Locations allow users of Ironclad Clickwrap to choose online terms to be presented in a clickwrap agreement, clickwrap layout and style, and additional options for tracking acceptance of clickwrap agreements.
Additional Embedded Contract Locations provide additional configurations to track separate, distinct locations of clickwrap agreements such as clickwrap agreements for different brands, applications, websites, or mobile apps.
Snapshot Locations are defined as locations or URLs where Snapshots will be taken. Snapshot Locations can be set up with an Embedded Contract Location to capture metadata of a clickwrap agreement as well as visual evidence of what the clickwrap agreement looked like when it was presented to the counterparty. Snapshot Locations can be set up to automatically capture this visual evidence on a daily, weekly, or monthly cadence for web and mobile web URLs.
Success Plans
The Standard Success Plan helps you achieve your goals with self-guided resources and access to 8AM-8PM EST Technical Support.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST. As set forth in the Enterprise Services Agreement at Exhibit A: Ironclad Service Level Agreement & Technical Support Schedule, which is incorporated by reference.
The Premier Success Plan provides you with access to success management assistance during business hours, including proactive health monitoring; adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success:Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Digital Success Management: Access to on-demand success resources to assist with providing adoption; best practices and use-case optimization on the Ironclad platform.
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents. As set forth in the Enterprise Services Agreement at Exhibit A: Ironclad Service Level Agreement & Technical Support Schedule, which is incorporated by reference.
The Enterprise Success Plan provides you with our highest level of access to success management assistance during business hours, including proactive health monitoring, adoption guidance and 24x7 technical support for mission critical incidents.
- Community Success: Unlimited access to live and self-paced training available on Ironclad Academy and Knowledge Base content in the Ironclad Help Center, and exclusive access to the Ironclad Community.
- Designated Success Manager: Direct access to a designated Customer Success Manager, responsible for leading business reviews with usage metric analysis
- Technical Support: Access to Ironclad Technical Support Experts from 8AM-8PM EST including 24x7 access for mission critical incidents. As set forth in the Enterprise Services Agreement at Exhibit A: Ironclad Service Level Agreement & Technical Support Schedule, which is incorporated by reference.
Effective October 11th 2021 to October 11th 2021
DownloadTable of Contents
Subscription Packages
CLM – Starter Package provides access to Ironclad to create, manage, and store contracts. Included with this package are:
- 3 Workflows
- 2 Power Users
- 23 Standard Users
- Standard Success Plan
CLM – Standard Package provides access to Ironclad to create, manage, and store contracts. Included with this package are:
- 5 Workflows
- 5 Power Users
- 45 Standard Users
- Standard Success Plan
CLM – Growth Package provides access to Ironclad to create, manage, and store contracts. Included with this package are:
- 10 Workflows
- 10 Power Users
- 90 Standard Users
- Premier Success Plan
CLM – Pro Package provides access to Ironclad to create, manage, and store contracts. Included with this package are:
- 25 Workflows
- 15 Power Users
- 135 Standard Users
- Premier Success Plan
Ironclad Clickwrap – Starter Package provides access to Ironclad Clickwrap. Included with this package are:
- 3 embedded contract locations
- 10,000 API calls/month
- APIs, JS Snippet, and SDKs
- Configurable clickwrap layout & style
- Manage online terms with Legal Centers
Ironclad Clickwrap – Growth Package provides access to Ironclad Clickwrap. Included with this package are:
- 10 embedded contract locations
- 100,000 API calls/month
- APIs, JS Snippet, and SDKs
- Configurable clickwrap layout & style
- Dynamic with support for multiple languages in clickwrap agreements
- Manage online terms with Legal Centers
- Custom branding, HTML, & CSS of Legal Centers
- Custom domain
Ironclad Clickwrap – Pro Package provides access to Ironclad Clickwrap. Included with this package are:
- 25 embedded contract locations
- 1,000,000 API calls/month
- APIs, JS Snippet, and SDKs
- Configurable clickwrap layout & style
- Dynamic and multi-language support in clickwrap agreements
- Manage online terms with Legal Centers
- Custom branding, HTML, & CSS of Legal Centers
- Custom domain
- Snapshots
Subscription Add-Ons
Workflows are processes configured in Workflow Designer to create, review, sign, and archive contracts. Workflows can accommodate multiple templates, depending on Customer’s business process and templates, but, as a best practice, Ironclad recommends limiting a single workflow to one contract type, with no more than three unique contract templates.
Standard Users have the ability to:
- View contracts in the Repository and Dashboard
- Create contract requests using workflow launch forms or via the Salesforce integration, if applicable.
- Manage and update contract versions using Ironclad Editor, Share Document, and document upload/download functionality.
- Collaborate and track workflow steps using Activity Feed, @mentions, and ad-hoc approvals.
A user account is associated with a single email address. Multiple individuals may not share the same user account unless those individuals also have their own independent accounts.
Power Users have the same permissions as Standard Users as well as the abilities to:
- Be designated as a workflow approver or signer.
- Create and maintain workflows in Workflow Designer.
- Manage Groups, API Access, User Management, and Integration settings.
Additional 1TB of Storage – Additional storage beyond the standard 1 TB amount.
API Access includes access to REST endpoints, webhooks, authentication tokens, and Ironclad-side configuration settings for Ironclad Workflows and Repository. API Access is capped at 100 API calls per user per 24-hour period. API Access does not include access to Ironclad Clickwrap API endpoints for interacting with Ironclad's clickwrap transaction platform.
Salesforce Integration includes access to Ironclad’s Salesforce Managed Package through the Salesforce AppExchange and access to Ironclad-side configuration settings to configure the following functionality:
- Workflow Launch: Launch workflows from Salesforce using a custom button and map Salesforce fields to Ironclad workflow attributes.
- Workflow Sync: Sync Ironclad process data to Salesforce via a custom object and provide users with the ability to refresh Ironclad workflows with updated source data from Salesforce.
- Record Sync: Sync completed contracts and properties from Ironclad’s Repository to Salesforce’s standard Contract object or a custom object.
Coupa Integration (Paid Open Beta) streamlines the contract process for procurement with the ability to:
- Launch an Ironclad Workflow from a requisition
- Automatically Approve in Ironclad based on Coupa approvals.
- Automatically hold PO generation until a contract is executed in Ironclad.
Customer acknowledges and agrees that Ironclad provides no warranty of any kind as to the beta version of the Coupa Integration or as to when a general release version of the Coupa Integration will be delivered.
Non-Production Separate Instance – Ironclad instance for non-production uses such as training and testing.
Production Separate Instance – Ironclad instance for production uses that would separate the included Ironclad accounts from Customer’s other Ironclad production instances.
Clickwrap for CLM enables:
- Click-to-Accept as a mode of acceptance within Workflow Designer
- A specified number of Click-to-Accept agreements (shown in the Order Form) per year across all workflows
- Public Workflows
Embedded Contract Locations allow users of Ironclad Clickwrap to choose online terms to be presented in a clickwrap agreement, clickwrap layout and style, and additional options for tracking acceptance of clickwrap agreements.
Additional Embedded Contract Locations provide additional configurations to track separate, distinct locations of clickwrap agreements such as clickwrap agreements for different brands, applications, websites, or mobile apps.
Snapshot Locations are defined as locations or URLs where Snapshots will be taken. Snapshot Locations can be set up with an Embedded Contract Location to capture metadata of a clickwrap agreement as well as visual evidence of what the clickwrap agreement looked like when it was presented to the counterparty. Snapshot Locations can be set up to automatically capture this visual evidence on a daily, weekly, or monthly cadence for web and mobile web URLs.
Success Plans
The Standard Success Plan helps you achieve your goals with self-guided resources and access to 8AM-8PM EST Technical Support.